Home Care Scheduler

3 weeks ago

West Columbia, United States Koger Home Care LLC. Full time
Job DescriptionJob DescriptionSalary:

PART-TIME POSITION: Koger Home Care, LLC is looking to expand our home care office support team. The role of the Home Care Office Scheduler (HSC) is to provide administrative office support and create, coordinate and maintain scheduling for our clients, client appointments, and caregivers.


Home Care Schedulers' Work Schedule: 

  • Monday - Friday, 9:00 AM - 2:00 PM; - (30 - 32 hours/per week).


Qualifications:

  • A valid SC Driver's License, personal vehicle, and proof of insurance
  • High School Diploma and/or GED. Candidate must show proof of High School Diploma and/or GED. 
  • At least 1 year of scheduling experience, administrative support, or customer service experience.
  • Basic computer knowledge including but not limited to MS Office, MS Excel, Emailing, Zoom, Google Docs, and Google Sheets.
  • Willing to learn or have basic home care/medical terminology.
  • Excellent customer service skills, time management skills, organizational, and communication skills.
  • Ability to implement written and oral directives.
  • Must be self-motivated, and willing to learn.
  • Must be COVID-19 vaccinated. The candidate must be willing to undergo an SC SLED Criminal Background Check, TB Skin Screening, and 5-Panel Drug Screening.


Responsibilities/Duties:

Scheduling 

  • Understands and implements our agency's policies and procedures.
  • Maintain the agency’s overall attendance logs for caregivers
  • Creates and maintains staff schedules. 
  • Enters scheduling data, and creates caregiver schedules.
  • Confirm and update caregiver availability including RTO. 
  • Schedules care visits according care plans and staff availability. 
  • Document client's wellness and doctor appointments 
  • Confirm client wellness and doctor's appointments for the month, and schedule caregivers accordingly
  • Contacts client and/or family of any scheduling changes
  • Assist the Care Coordinator in matching caregivers and clients.
  • Monitor the schedule dashboard throughout the day to ensure caregivers promptly arrived on their shifts.
  • Track and log missed visits. All findings must be reported to the Care Coordinator and Agency Director.
  • If shifts are not covered, HSC is responsible for implementing the back-up plan to ensure shifts are covered. If the shifts are unable to be covered, HSC will need to document this as a missed visit.
  • Maintain back-up plans and revise them as needed.
  • Document shift cancellations/missed visits for the week


Office Support Task(s)

  • Submit weekly and monthly scheduling reports 
  • Attend weekly huddle meetings
  • Attend mandatory in-service meetings and training as assigned.
  • Assist with on-site and off-site training events.
  • Provide back-up reception and telephone services, if needed (i.e. professionally greet visitors, answering, screening, and transferring calls._
  • Assist with other duties as assigned by the Care Coordinator & Agency Director. 


Benefits

  • Job in our harmonious office administration team  
  • $100.00 Sign-On Bonus & 25.00/Gas Gift Card (Criteria does apply)
  • Vision & Dental Insurance 
  • Direct Deposit is available 
  • Employee Referral Bonus


Company Description 

Koger Home Care is a non-medical home care agency that specializes in Caregiving Services (Personal Care & Companion Services), DME, and incontinence care supplies. Our agency has been serving the Midlands and surrounding areas for over 8 years.


Working Relationships

Supervised by: Care Coordinator and Agency Director/Owner


Work Location:
Candidate works indoors at Koger Home Care Office (West Columbia Branch)


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