Customer Service Representative- Entry Level

1 month ago


Virginia Beach, United States OED Solutions Full time
Job DescriptionJob Description

We are dedicated to creating impactful fundraising events that support meaningful causes and drive community engagement. We are seeking a dedicated and enthusiastic Entry-Level Customer Service Representative to join our dynamic team. This role offers a unique opportunity to contribute to our mission while gaining valuable experience in customer service and event support.

Key Responsibilities:

  • Serve as the first point of contact for donors, participants, and community members, addressing inquiries and providing detailed information about our events and initiatives.
  • Assist with event logistics and preparation, ensuring effective communication and a seamless experience for all attendees.
  • Resolve issues with professionalism, ensuring that donors and participants feel valued and supported.
  • Accurately record and update donor information, contributions, and event details in our database.
  • Collaborate closely with fundraising and event teams to ensure smooth event execution and high levels of donor satisfaction.

Benefits:

  • Extensive training and development programs.
  • Opportunities for growth and advancement within the company.
  • Supportive, mission-driven work environment.
  • Competitive compensation package.

Qualifications:

  • No prior experience required; full training provided.
  • Strong verbal and written communication skills.
  • Ability to handle interactions with donors and participants with empathy and professionalism.
  • Basic computer skills with the ability to learn new systems quickly.
  • Excellent problem-solving abilities and attention to detail.
  • Ability to work independently and as part of a collaborative team.

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