Part-Time (30 hours) Teller - Sebastian
2 weeks ago
JOB SUMMARY
QUALIFICATIONS:
• High School diploma or equivalent required.
• Minimum of 6 months cash handling experience required.
• Minimum of 6 months previous experience in retail sales and/or financial services experience preferred.
• Flexible schedule required with ability to work during hours of operations, including weekends and occasional non-bank operational hours.
• Demonstrate excellent communication (written and verbal) and interpersonal skills.
• Able to work independently and exercise a high degree of initiative.
• PC Proficiency in Desktop, Laptop, Tablet, and Smartphone devices as well as Microsoft Office Suite software.
ESSENTIAL JOB FUNCTIONS:
Relationship Building
• Exhibit consistent relationship building including, but not limited to:
o Prepare for various customer interactions
o Build rapport
o Effectively utilize and document open and closed-ended questions to understand current and future financial goals of customers
o Match customer needs to Seacoast Bank products and services
o Confidently and proficiently explain Seacoast Bank products and services to customers
o Proven ability to create and enhance relationships based on customer needs
o Ask for referrals from new and existing customers
o Exhibit good listening skills and speak clearly and persuasively in positive or negative situations.
• Respond promptly to customer needs and requests for service.
• Quickly seek out appropriate people in more complex financial matters.
• Able to balance business needs with customer requests while managing potential risk to bank.
• Embrace new technology and remain up to date on industry changes to create an open environment that fosters idea generation and innovation.
• Participate in community, charitable or civic events.
Operations
• Process checks, cash and the sale of negotiable instrument transactions adhering to the banks current policies and procedures.
• Ensure branch adherence to AML/BSA requirements, audit procedures, dual control, security, Business Continuity, and all other regulated banking requirements.
• Responsible for reviewing and adhering to branch operational procedures and controls while communicating updates to associates. Follows up on all audit deficiencies.
• Balance cash drawer daily and monitors own work for accuracy.
• Follow instructions and responds to management direction to help resolve more difficult customer objections, and solves problems in a timely and positive manner to retain the customer relationship.
• Adhere to Seacoast Bank’s Code of Conduct.
• Follow all safety and security procedures.
• May be assigned vault responsibilities.
• Exhibit strong work ethics and teamwork, collaborating with other associates within the branch and across the organization.
• Develop an introductory understanding of consumer deposit and lending products and processes.
• Develop proficiencies in outbound calling process.
• Develop skills to identify referral opportunities with internal business partners.
• Observe presentations regarding banking products/services through networking events.
• Develop a strong understanding of Customer facing technology with the ability to discuss with and enroll customers in self-service products/processes.
While performing the duties of this job, the associate is frequently required to stand. The associate must occasionally lift and/ or move up to 25 pounds and may be required to stoop, kneel, crouch or crawl. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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