![TalentRemedy](https://media.trabajo.org/img/noimg.jpg)
Sr. Specialist, Customer Care
3 weeks ago
This is a remote position.
Position Summary:
As a Sr. Specialist, Customer Care, you will be responsible for delivering outstanding customer service and some technical support to the health plans and other organizations who use our client's solutions. You will serve as a trusted advisor, assisting clients in maximizing the value of our solutions and addressing any issues or concerns they may encounter. This role requires a strong focus on customer satisfaction, effective communication skills, and a passion for helping others succeed.
The Sr. Specialist, Customer Care reports to the Manager, Operations in the Operations department. This is a full-time, exempt, remote position.
Specific Responsibilities:
· Respond promptly to client inquiries, troubleshoot issues, and provide step-by-step guidance to resolve business and technical problems.
· Document client interactions, issues, and resolutions in our internal system with accuracy and attention to detail.
· Collaborate with cross-functional teams, including technology, product management, and customer success, to escalate and resolve issues as needed.
· Conduct remote training sessions and product demonstrations for clients, ensuring they have the knowledge and skills to effectively utilize our solutions.
· Proactively identify opportunities to improve client satisfaction and streamline support processes and implement solutions to enhance the overall customer experience.
· Stay informed about industry trends, best practices, and updates to our products, sharing relevant information with clients to support their success.
· Attend regular solution release meetings to stay informed on upcoming changes.
· Maintain Policy and Procedure documentation.
· Remain abreast of trends and changes within the healthcare industry including mergers and acquisitions.
Supervisory Responsibilities:
· May be asked to coach or mentor others.
Requirements
Skills:
· Ability to empathize with clients and effectively communicate technical information in a clear and concise manner.
· Self-starter with strong initiative and problem-solving skills.
· Ability to adapt quickly while maintaining composure.
· Detail-oriented individual with strong verbal and written communication skills.
· Customer-focused mindset with a passion for delivering exceptional service and building relationships.
· Ability to work independently and collaboratively in a fast-paced environment, managing multiple priorities and deadlines effectively.
· Familiarity with healthcare IT systems and terminology a plus.
· Intermediate proficiency using Excel, PowerPoint, and Microsoft Word.
· Workflow and Customer management tool experience preferred (e.g. Jira and Confluence, Microsoft CRM, Salesforce.com).
Experience:
Education:
- Bachelor's degree in healthcare administration, information technology, or a related field preferred.
Benefits
Our client offers competitive compensation along with an extensive benefits package for all full-time employees, including medical, dental and vision coverage, tuition assistance and a 401k. We offer full-time remote work to all staff from any location and maintain a physical office in downtown Washington, DC.
-
Sr In-Plant Solutions Specialist
6 days ago
Washington, United States Msc Industrial Direct Co. Inc. Full timeSr. In-Plant Solutions Specialist Business Development Kent, Washington | Full-Time About the Job: Join our team at MSC, where we believe in serving customers and communities with excellence. If you're driven to learn, grow your network, take calculated risks, and thrive in a collaborative environment, MSC offers a rewarding career path. Location: Kent,...
-
accountant/payroll specialist
6 days ago
Washington, Washington, D.C., United States CUSTOMER VALUE PARTNERS Full timeAccountant/Payroll Specialist Mnge crprte tmsheet process incldg new hire setup, semi-mnthly tmsheet closing & posting labor to accntng systm; tmsheet cmpliance; tmsheet correctns; wkly cmpliance rprt for mngmnt. Set up new hires in accntng systm. Process semi-mnthly payroll for over 580 emplyees. Mntr termntn sprdsheet & adjust emplyee's profile as needed....
-
accountant/payroll specialist
3 weeks ago
Washington, Washington, D.C., United States CUSTOMER VALUE PARTNERS Full timeAccountant/Payroll Specialist Mnge crprte tmsheet process incldg new hire setup, semi-mnthly tmsheet closing & posting labor to accntng systm; tmsheet cmpliance; tmsheet correctns; wkly cmpliance rprt for mngmnt. Set up new hires in accntng systm. Process semi-mnthly payroll for over 580 emplyees. Mntr termntn sprdsheet & adjust emplyee's profile as needed....
-
Sr. Pricing and Quotation Specialist
3 days ago
Washington, United States Articulate Full timeThe Sr Pricing and Quotation Specialist is primarily responsible for ensuring our deals balance revenue growth with profitability, and are configured properly in alignment with our systems, tools, and optimized for customer delivery. This role will partner with Revenue, Finance, Legal, and IT teams to structure more complex contracts, ensure discounts get...
-
Sr. Security Specialist
4 weeks ago
Washington, Washington, D.C., United States KBR Full timeTitle:Sr. Security Specialist - SSOKBR is seeking to hire a Sr. Security Specialist to support a US Government customer located at the Naval Research Labatory (NRL) located in Washington, DC.Summary: Typical security related responsibilities may include enforcing and monitoring security procedures; ensures compliance with all aspects of the government and...
-
Sr. Pricing and Quotation Specialist
2 weeks ago
Washington, United States Articulate Full timeThe Sr Pricing and Quotation Specialist is primarily responsible for ensuring our deals balance revenue growth with profitability, and are configured properly in alignment with our systems, tools, and optimized for customer delivery. This role will partner with Revenue, Finance, Legal, and IT teams to structure more complex contracts, ensure discounts get...
-
REMOTE Customer Care Specialist
24 hours ago
Washington, United States Magical Destinations Travel Full timeWe are seeking outgoing individuals for a business opportunity as a RemoteCustomer Care Specialist. The ideal candidates are passionate about travel and helping others plan dream vacations and business trips. As a Customer Care Specialist, you will work directly with clients in handling inquiries, questions, and travel arrangements to best fit their wants...
-
Sr. Global Trade Compliance Specialist
4 weeks ago
Washington, United States Aalis Management Consulting Full timeAalis Management Consulting is an 8(a) certified, Service-Disabled Veteran-Owned Small Business (SDVOSB) and Economically Disadvantaged Woman-Owned Small Business (EDWOSB) driven by the same principles that guide our armed forces. Founded by a US Army veteran, we take pride in our core values: excellence in reputation, commitment, candor, teamwork, and...
-
REMOTE Customer Care Specialist
1 month ago
Washington, United States Magical Destinations Travel Full timeWe are seeking outgoing individuals for a business opportunity as a RemoteCustomer Care Specialist. The ideal candidates are passionate about travel and helping others plan dream vacations and business trips. As a Customer Care Specialist, you will work directly with clients in handling inquiries, questions, and travel arrangements to best fit their wants...
-
REMOTE Customer Care Specialist
2 weeks ago
Washington, United States Magical Destinations Travel Full timeWe are seeking outgoing individuals for a business opportunity as a RemoteCustomer Care Specialist. The ideal candidates are passionate about travel and helping others plan dream vacations and business trips. As a Customer Care Specialist, you will work directly with clients in handling inquiries, questions, and travel arrangements to best fit their wants...
-
REMOTE Customer Care Specialist
5 days ago
Washington, United States Magical Destinations Travel Full timeWe are seeking outgoing individuals for a business opportunity as a RemoteCustomer Care Specialist. The ideal candidates are passionate about travel and helping others plan dream vacations and business trips. As a Customer Care Specialist, you will work directly with clients in handling inquiries, questions, and travel arrangements to best fit their wants...
-
Sr. Global Trade Compliance Specialist
4 weeks ago
Washington, United States Aalis Management Consulting Full timeAalis Management Consulting is an 8(a) certified, Service-Disabled Veteran-Owned Small Business (SDVOSB) and Economically Disadvantaged Woman-Owned Small Business (EDWOSB) driven by the same principles that guide our armed forces. Founded by a US Army veteran, we take pride in our core values: excellence in reputation, commitment, candor, teamwork, and...
-
Sr. Global Trade Compliance Specialist
3 weeks ago
Washington, United States Aalis Management Consulting Full timeAalis Management Consulting is an 8(a) certified, Service-Disabled Veteran-Owned Small Business (SDVOSB) and Economically Disadvantaged Woman-Owned Small Business (EDWOSB) driven by the same principles that guide our armed forces. Founded by a US Army veteran, we take pride in our core values: excellence in reputation, commitment, candor, teamwork, and...
-
Sr. Cybersecurity IT Specialist
3 days ago
Washington, United States Chenega MIOS SBU Full timeSr. Cybersecurity IT Specialist Washington, DCJoin our Talent Network Summary: TheSenior Cybersecurity IT Specialist shall provide a thorough understanding of complex IT systems and knowledge of the latest security standards, systems, and authentication protocols, as well as best practices. C-CABS-24-006 Duties and Responsibilities: •Support assigned...
-
Sr Regulatory Specialist
1 month ago
Washington, United States Exelon Corporation Full timeJob Description - Sr Regulatory Specialist (253007) Job Description Sr Regulatory Specialist - ( 253007 ) Description At Exelon, we've got a place for you! Join the nation's leading competitive energy provider, with one of the largest electricity generation portfolios and retail customer bases in the country. You will be part of a family of companies that...
-
Sr. Customer Support Manager
3 weeks ago
Washington, Washington, D.C., United States Motorola Solutions Full timeCompany OverviewAt Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part...
-
Sr. Customer Support Manager
4 weeks ago
Washington, Washington, D.C., United States Motorola Solutions Full timeCompany OverviewAt Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part...
-
Sr. Customer Support Manager
3 weeks ago
Washington, Washington, D.C., United States Motorola Solutions Full timeCompany OverviewAt Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part...
-
IT Support Specialist
3 weeks ago
Washington, United States Customer Value Partners, Inc Full timeOverview: CVP seeks an IT Support Specialist to administer and support desktop, server, network, and cloud infrastructure components for our corporate office in Washington, DC. This is a user-facing role providing direct support to remote staff. The professional in this role will work with a strong and motivated IT team to optimize processes and deliver...
-
Legal Sr On-Site Services Specialist
5 days ago
Washington, United States Paladin, Inc Full timePaladin Consulting is currently hiring a Legal Sr On-Site Services Specialist to join our team working onsite at our client's office located in Washington, DC. We work with companies that offer environments for our employees to contribute, learn, and advance their career. We treat you like you are part of the family. Job Title: Legal Sr On-Site Services...