Video Surveillance Agent

4 weeks ago

Honolulu, United States HiEmployment Full time
Job DescriptionJob DescriptionAbout the Role:Do you have security or loss prevention experience and are looking for full-time work hours? As a Video Surveillance Agent you will be monitoring video feeds from security cameras to detect activity and report incidents to proper authorities. Monitoring alarms to ensure that they are functioning properly.
Schedule: Full-time, Sunday - Saturday
Morning Shift: 6:00am-2:30pm Location: HonoluluJob type: Temp to hire
Payrate: $16 - $17/hourJob Duties: Monitor incoming security alerts and respond to premise (via phone) and/or authorities.
  • Ability to review and discern appropriate actions based on video footage
  • Ability to watch multiple videos/monitors simultaneously
  • Handle and bring to resolution, inquiries from customers and police regarding dispatch.
  • Answer and follow-up on video alarm signals
  • Record all necessary information on accounts pertaining to calls and or/alarms received.
  • Acknowledge, review, load alarm videos and images via our automation system
  • Initiate outbound calls to customers, police agencies and emergency contacts.
  • Provide basic support to all customers.
  • Respond to questions from customers regarding alarms and procedures
  • Maintain acceptable Customer Service Evaluations.
  • All other miscellaneous responsibilities and other duties as assigned.
Qualifications:
  • High school diploma or equivalent.
  • Must be proficient in using a computer
  • Prior loss prevention experience desired.
  • Customer Service experience required.
  • Ability to follow directives and specific procedures.
  • Ability to troubleshoot and find solutions and resolutions.
  • Ability to work flexible days and hours, including weekends, holidays and nightshift
  • Good communication skills required.
  • Basic data entry and retrieval skills required.
  • Final applicant will need to have the ability to pass a pre-employment screening process.