Overnight Disaster Response Dispatcher

3 weeks ago

Grapevine, United States SERVPRO of Hurst-Euless-Bedford Full time
Job DescriptionJob DescriptionSERVPRO Team Shaw


SERVPRO Team Shaw is one of the largest SERVPROs in Texas and has grown from 1 location in 2019 to 27 locations today across multiple markets. We assisted over 2500 customers with water and fire emergencies in the last year across the DFW metroplex. We are a full turnkey provider for our customers doing everything from Water and Fire Emergency Services, Moving and Storage of Contents, and Textile Cleaning all the way to Reconstruction.

Growth opportunities can arise through any of the above-mentioned divisions, as well as specializations for commercial large loss, fire damage restoration, asbestos & mold removal, and much more.

We are seeking a dedicated and reliable Overnight Dispatcher to join our team. As an Overnight Dispatcher, you will play a crucial role in ensuring the smooth operation of our business during nighttime hours. You will be responsible for coordinating and dispatching emergency restoration services, as well as monitoring incoming calls related to various emergencies. This includes but is not limited to fire damage, water damage, mold remediation, and other property restoration needs.

Key Responsibilities:
  • Initial Contact: Greet customers in a courteous, friendly, and professional manner via phone, email, chat, or in-person.
  • Information Collection: Accurately collect and record customer information, verify existing account details, and determine the nature of the call or inquiry.
  • Query Resolution: Address basic customer questions regarding products, services, account information, or direct them to the appropriate department for further assistance.
  • Appointment Scheduling: Coordinate with team members to schedule appointments or service calls, ensuring efficient and timely service.
  • Data Entry: Input customer information into databases and maintain accurate records of interactions, transactions, and comments.
  • Problem Escalation: Identify and escalate priority issues or complex queries to the relevant teams or management.
  • Documentation: Ensure all customer documentation is complete, processed, and secured appropriately.
  • Follow-Up: Conduct follow-up calls or communications to ensure customer satisfaction and resolution of any pending issues.
Position Requirements
  • 2+ years of call center or call handling experience
  • Experience in the service industry environment preferred
  • Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times
  • Polite, confident, and excellent customer service skills, including listening and questioning skills
  • Ability to remain calm and professional during tense or stressful situations
  • Excellent organizational skills and strong attention to detail
  • Very self-motivated and goal-oriented
  • Ability to multi-task
  • Capability to work in a fast-paced, team-oriented office environment
  • Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)
  • Ability to learn new software, including Xactimate and proprietary software
  • Ability to successfully complete a background check subject to applicable law
Hours
  • 25-40 hours flexible to work overtime when required
Benefits:
Medical, Dental, and Vision
Paid Time Off
Sick Paid Time Off
Paid Parental Leave
401k

PICTURE YOURSELF HERE
FULFILLING YOUR POTENTIAL


At SERVPRO, you have the opportunity to make a positive difference in the lives of people around you each and every day. We are seeking individuals who are self-motivated, proactive, responsible, and service-oriented teammates. Please join us in our mission to help our customers in their greatest moments of need. If you are highly dependable and excited about exceeding expectations, then you may be just the person we're looking for. Please search for a franchise near you to explore the opportunities waiting for you at SERVPRO. We look forward to hearing from you.

WORKING TOGETHER TO MAKE IT
Like It Never Even Happened


As a team, we are proud to offer our customers the industry-leading level of service. Each of our nearly 2300 franchises offers a broad variety of opportunities to help, to serve, and to repair, and restore peoples homes and businesses. If you have a passion for making a difference, our franchises are looking for you.

All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Industries, Inc., the Franchisor, in any manner whatsoever.

This is a remote position.

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