Client Service Analyst

4 weeks ago

Orlando, United States EmpiRx Health Full time
Job DescriptionJob Description

Who We Are:
EmpiRx Health is the leading clinically-driven, customer-first PBM company that puts the pharmacist at the center of its service model to optimize member care while substantially reducing costs for plan sponsors.
 

What we do:

We place more emphasis on member care than any other PBM by focusing on health outcomes first. Our pharmacists and clinicians are at the center of everything we do―and our population health solution delivers tailored strategies for our clients.
 

Who We're Looking For:

You are a driven individual with an acute attention to detail and the desire to serve and satisfy clients, going above and beyond in all tasks. You understand what it means to deliver the highest quality of customer service and that, at the concierge level, it’s all about proactively meeting client needs.

What You'll Do:

  • Owning the execution of all client requests and the troubleshooting of member claim issues
  • Analyzing reports and developing responses to detailed requests to assist Client Executives in the delivery of exceptional service.
  • Informing and contributing to the overall client engagement plan.
  • Supporting the Implementation Manager to ensure the seamless implementation of clinical solutions, and new clients.
  • Creating fact sheets and member materials, as well as contributing to the development of internal and external communications.
  • Serving as a subject matter expert for operational programs and processes related to client management.

What you need:

  • Bachelor’s degree or equivalent experience
  • 2+ years of experience
  • Problem-solving skills; keen attention to detail to identify problems, deconstruct them, and lead the resolution effort
  • Understanding of what excellent client management is and experience executing it
  • Strong execution ability; gritty enough to see problems through to the end, and polished enough to deliver the resolution to members, clients or internal partners.
  • Strong written and verbal communication skills, able to summarize complex problems and resolutions
  • Proactive nature - you don’t like to be idle
  • Salesforce experience preferred 


Why Join Us:

  • EmpiRx Health is on an extraordinary journey where excellence meets innovation.
  • We are a collaborative team that encourages groundbreaking ideas, values open dialogue, and prioritizes continuous improvement.
  • You will be part of a dynamic team where success is a shared celebration, collaboration fuels progress, and we redefine healthcare together.
  • We offer a generous and competitive benefits package.
  • You will share in the company's success through our discretionary bonus program.

EmpiRx Health is an Equal Opportunity Employer

At EmpiRx Health, we wholeheartedly embrace the power of diversity and the magic of inclusion. The kaleidoscope of unique perspectives, backgrounds, and talents fuels our innovation and sets us apart. We're not just breaking down barriers but actively erasing them to create an environment where opportunity knows no bounds. In unity, we find our strength and invite individuals from all walks of life to join us in our exhilarating journey to shape a brighter, more inclusive future together.

Your career at EmpiRx Health awaits – join us in shaping the future of excellence in healthcare.

Careers - EmpiRx Health

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