Shift Manager at Auburn Mall
2 weeks ago
Promotion opportunity to General Manager at new locations.
The role of the Shift Manager is to lead the assigned location with success by taking ownership of the location, and maintaining an organized and efficient process for regular operations. The Shift Manager runs shifts with attention to detail, creating a vibrant customer culture as well as a healthy team setting. They execute Glow Tea's high standards and hold the team accountable to these standards.
The Shift Manager's responsibilities include all day to day operations of their location, managing and training barista staff, educating customers on our menu, making recommendations based on customer preferences, up-selling special items and taking orders.
To be successful in this role, the Shift Manager should have leadership skills, time management skills, organizational skills, customer service skills, knowledge of brewing methods and specialty drinks, and a motivation to keep the store clean and presentable. They should be flexible to work various shifts throughout the weekly schedule.
Shift Manager's Duties:
- Set a positive tone and strong work ethic, leading by example
- Train and educate your team on Glow Tea’s process and policies
- Communicate information and any changes to your team
- Make the barista schedule, working with availability and shift preferences as much as possible
- Hold your team accountable
- Keep the store clean and presentable, modifying checklists as needed to maintain a clean environment
- Inventory and Ordering
DUTIES WHEN WORKING A SHIFT:
First Priority - Customers:
- Immediately greet customers
- Engage customers before taking orders (i.e. “How are you today?”)
- Educate customers on menu items and answer any questions they ask
- Discern customers preferences and make recommendations accordingly
- Take orders while paying attention to details (i.e. dairy and syrup)
- Receive and process payments (cash and credit cards)
- Prepare and serve beverages following recipes
Second Priority - Between Customers:
- Open and close the store (first and last person here)
- Manage foods and drinks quality
- Assess what needs accomplished in your shift, then prioritize and delegate
- Keep your team moving and working, checking for quality and thoroughness
- Count and close cash drawer after closing, bundling money in safe for deposit
- Comply with health and safety regulations
Qualifications
- Have minimum 3 years work experience as leadership role.
- Have minimum of 5 years work experience in food industry.
- Have a valid driver license.
- Strong organizational skills
- Excellent communication and interpersonal skills
- Strong time-management skills; ability to multi-task, prioritize, and organize.
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