Fraud & Loss Prevention Analyst I

4 weeks ago

Austin, United States Sunflower Bank NA Full time
Job DescriptionJob DescriptionDescription:

Sunflower Bank, N.A. is looking for a qualified, motivated individual for the role of Fraud & Loss Prevention Analyst I in Austin, TX. The primary responsibility of this role is to conduct thorough investigations into several types of fraud, including ACH, wire, check, Zelle, and debit/credit card fraud. The Fraud & Loss Prevention Analyst I is responsible for interacting with customers, managing the intake process, conducting investigations, and coordinating with relevant internal teams. Additionally, the Fraud & Loss Prevention Analyst I ensures that appropriate fraud mitigation measures are performed while attempting to recover fraud losses.

  • Act as the primary contact for customers regarding inbound/outbound calls and email correspondence related to suspected fraudulent activity.
  • Conduct comprehensive intake interviews with customers and stakeholders to gather detailed information regarding the alleged fraudulent activities.
  • Comprehensively mitigate fraud related activities by ensuring all necessary steps are taken to investigate and address potential fraudulent incidents and execute appropriate recovery efforts as needed.
  • Accurately and consistently document and maintain detailed case files, ensuring all relevant information and evidence are properly recorded and organized.
  • Create and submit Questionable Activity Reports (QARs) for fraudulent transactions.
  • Utilize various fraud detection systems and reports to analyze transactional data, identify patterns, and assess potentially fraudulent activities.
  • Investigate and analyze suspicious transactions, including researching customer account history, reviewing transactional data, and verifying information through internal and external sources.
  • Collaborate closely with internal stakeholders, such as fraud prevention team, customer service, compliance, and legal departments, to gather additional information and coordinate investigations.
  • Communicate with customers regarding the status of their fraud investigations, providing updates and resolution timelines as appropriate.

Education / Experience Preferred:

  • Strong knowledge of fraud prevention techniques, investigation procedures, and regulatory compliance.
  • Strong knowledge of fraud prevention techniques, investigation procedures, and regulatory compliance preferred.
  • Familiarity with ACH, wire, check, Zelle, and debit card fraud investigation processes and protocols preferred.
  • Excellent analytical and problem-solving skills, with the ability to interpret complex data and identify patterns or anomalies.
  • Capable of effectively managing disruptions and unexpected events during the workday.
  • Exceptional verbal and written communication skills, with the ability to effectively interact with customers and stakeholders via e-mail and telephone.
  • Detail-oriented with strong organizational and documentation skills.
  • Ability to work independently, manage multiple priorities, and meet deadlines.
  • Knowledge of and ability to use processes, tools, and techniques for detecting, addressing, and preventing fraud.
  • Professional certifications related to fraud prevention, such as Certified Fraud Examiner (CFE), are a plus.
  • Spanish bilingual preferred.
  • Ability to maintain confidentiality.

Pay is dependent on knowledge, skills, abilities, experience and location.


Sunflower Bank Benefits employees enjoy outstanding benefits, including:

  • 401(k) Plan with 6% Match
  • Health/Dental/Vision Insurance
  • Company-paid Life Insurance
  • Tuition Reimbursement
  • Fitness Reimbursement
  • Paid Time Off
  • Volunteer Leave
  • Paid Holidays
  • Plus many more employee perks & incentives
People choose to “bank” with us, but for those we serve, we’re more than a bank. We strive to be the financial backbone of their lives and we know that starts with our team.
If you qualify, apply online at www.sunflowerbank.com/careers.
You’ve never worked anyplace like Sunflower Bank
EOE/AA: Minorities/Females/Disabled/Vets
Requirements:


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