Restaurant Host

Job DescriptionJob Description

THE ROLE
As a Host, you are responsible for welcoming guests, seating them at tables, presenting menus to guests and answering questions about menu items, making recommendations upon request. In addition, being engaged with guests to provide a high level of hospitality in our dining rooms.

AS THE HOST YOU WILL….

• Provide exceptional service at all times by following Sally’s Steps of Service.
• Greet guests in a warm and friendly manner as they arrive, setting the stage for an outstanding dining experience.
• Maintain an organized seating chart to optimize table turnover and ensure efficient service.
• Engage in conversation with guests to ensure they are comfortable while waiting.
• Communicate wait times with guests, putting them on a waiting list as necessary.
• Manager reservations, including taking bookings over the phone, or in person.
• Answer phone for take-out orders, and incoming guest queries.
• Escort guests to their tables, provide menus, and answer any initial questions.
• Demonstrate a thorough knowledge of the menu.
• Receive and record guests’ dining reservations.
• Provide great customer service.
• Handle guest inquiries, requests, and complaints professionally and promptly.
• Complete any and all side work assigned in a timely manner.
• Restroom checks throughout service.
• Maintain a clean and sanitary host station and lobby area.
• Assist in maintaining a clean and sanitary workplace.
• Adhere to all company policies, procedures, and sanitation guidelines.

The duties above describe the most significant duties performed and are not to be considered a detailed description of every duty of the position. Other occasional and related duties may be assigned.                   
ROLE COMPETENCIESLanguage

• English
• Basic Spanish (preferred but not required)

Experience

• Strong customer service skills
• Knowledge of the menu
• Ability to communicate basic food preparation.

Attention To Detail

• Taking responsibility for a thorough and detailed method of working.

Organizational Awareness

• Having and using knowledge of systems, situations, procedures, and culture inside the organization to identify potential problems and opportunities, perceiving the impact and the implications of decisions on other components of the organization.

Oral Communication

• Shaping and expressing ideas and information in an effective manner.
• Builds on things that are already working well within the brand.

Integrity

• Upholding generally accepted social and ethical standards in job-related activities and behaviors.

Work Environment

• Ability to stand, walk, bend, for extended periods, and lift up to 25 lbs.
• Constant reaching turning and twisting

SALLY’S CORE VALUES
Obsession for Apizza
True passion for the uncompromised quality and tradition of New Haven Apizza. Strive for excellence and bring your personal best to work every day.
Commitment To Our Guests
Demonstrate warmth and care while creating memorable moments of hospitality for all guests.
Strength of Character
Take pride in your job and use your best judgment to do what is right and fair even when no one else is looking. Actively seek to build trust with colleagues and guests.
We Are Hungry
We are a teaching company filled with people who are hungry for knowledge and growth. Our hunger is insatiable, and we crave honest feedback to strengthen our skills and hold each other accountable.
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BENEFITS
Weekly Pay
Benefits are available for full-time positions
Job Types: Full-time, Part-time
Tipped Position
Pay: $15 - $20 per hour - Including Tip Credit
Benefits:

• Dental Insurance
• Flexible schedule
• Health insurance
• Paid sick time
• Referral program
• Vision insurance

Restaurant type:

• Bar
• Casual dining restaurant
• Upscale casual restaurant

Shift:

• Day shift
• Night shift
• Weekend availability

Work Location: In person

IND126

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