Valet Supervisor

4 weeks ago

Towson, United States 12 Oaks Parking Full time
Job DescriptionJob Description

As a family owned and operated business, 12 Oaks Parking has been proudly providing valet and parking service for more than 15 years. We are a fun and flexible company to work with and look forward to potentially having you on the team

We are seeking a customer service focused valet supervisor at Towson Town Center in Towson Maryland. We provide first-class parking services and seek friendly, outgoing individuals with a desire to create a guest experience that exceeds the guest's expectations. We provide valet parking services seven days a week.

WEEKEND POSITION - OPEN AVAILABILITY REQUIRED

PREVIOUS VALET EXPERIENCE REQUIRED

$18/hr plus tips

Valet Duties:

  • Create weekly staff schedule
  • Make bank deposits
  • Complete weekly and monthly revenue reports
  • Guide the team's interactions with guests and fellow employees by being a positive role model.
  • Provide oversight to operation through demonstrated competence in guest services, parking strategy and proper reporting.
  • Ensure team has tools needed to perform respective duties, share communications through pass along logs, etc.
  • Work collaboratively with the valet team ensure prompt service for every guest.
  • Train and develop staff as needed to ensure top-level service and hospitality.
  • Ensure that appropriate service recovery measures are followed to ensure guest satisfaction with our services and associates.
  • Drive vehicles to and from the valet drop off area, parking them safely in the parking area and securing the vehicle
  • Greet customers
  • Maintain valet area appearance for safety and cleanliness
  • Ensure parking areas are orderly
  • Maintain professional appearance
  • Perform other duties as assigned
  • Maintain professional appearance

Requirements:

  • Must have a valid driver's license with a clean motor vehicle record
  • Previous valet experience
  • Must be at least 18 years of age
  • Must be friendly with guests and other employees
  • Candidate must be able to drive a stick shift vehicle

12 Oaks is an equal opportunity employer. 12 Oaks does not discriminate based on race, religion, color, sex, national origin, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or disability status.