RELIABL-Power Quality Technician

RELIABL is looking for a motivated field service technician to advance their career in our fast-growing business. We’re a tight knit team that sells and services advanced uninterruptible power supply (UPS) systems for medical centers, manufacturing facilities, data centers, federal & state buildings, and in the hospitality industry, and many other growing industries. You’ll have the opportunity to develop new skills and participate in advanced electrical training paid for by the company. This exciting opportunity keeps you out of the office and in the field. You’ll find yourself working hands on with the latest in technology in some of the state’s most high-tech facilities.

This technician position will be primarily expected to provide responsive and high-quality service on UPS systems. In addition, he/she will be expected to perform service on related equipment, software, and systems and other advanced electrical services (AES) as requested by customers and the company. The position will require and expect on-going training, excellent communication, and commitment to Campbell Companies values (People, Service, Integrity, & Stewardship) in all aspects of the job. This includes an overarching commitment to safety and company safety priorities and policy.

RELIABL is a leading provider of critical power solutions in Utah and the Intermountain West. We are a division of Wheeler Power Systems / Wheeler Machinery, the authorized Caterpillar dealer in Utah and the surrounding region. As a RELIABL employee you’ll be offered great benefits through our parent company, Campbell Companies. We offer competitive pay, healthcare, 401k, profit sharing and paid time off. As part of the Campbell Companies family, you’ll find a stable career under a company that started in 1951 and continues to grow.”

Duties & Responsibilities:

• Perform responsive and high-quality service, maintenance, preventative maintenance, failure analysis, and customer support of various brands of UPS, power quality, and AES equipment with the ultimate objective of delighting customers.
• Perform both remote work and customer-site work with in- & out-of-state travel required (up to 50%).
• Perform responsibilities at customer job site with minimum supervision.
• Effectively and timely use Customer Relationship Management (CRM) tools as provided by the Company.
• Complete all documentation/reporting in an accurate and timely manner—including job safety analysis, work orders, field service reports, truck usage reports, credit card purchase (P-Card) expense reports, etc.
• Learn and apply new knowledge and technical abilities through attendance of technical classes.
• Train other employees and technicians on various brands of UPS & AES equipment.
• Communicate effectively and in a timely manner with customers, suppliers, fellow employees, and management.
• Collaborate effectively with others and assume responsibility to solve problems and delight customers.
• Work varying shifts and overtime as business needs arise.
• Accept occasional 24/7 on-call rotation assignments (shared by team).

Knowledge, skills, and abilities:

• Certificate of technical training in job specific functions (i.e., UPS, Batteries & Battery testing, PDU (power distribution units), Breaker testing, Power Analyzing, etc.)
• Ability to be trained and certified to operate equipment and lift trucks.
• Proficient computer technology skills, including ability to quickly learn and effectively utilize company authorized software and equipment manufacturer’s proprietary software.
• Demonstrated ability to achieve customer satisfaction and profitability through quality maintenance, diagnosis, repair, and willingness to prepare so work is done correctly the first time.
• Demonstrated ability to manage time and work efficiently to meet flat rate and/or estimated hours allocated for each job or service call.
• Demonstrated focus on customer satisfaction; ability and willingness to prioritize and deliver prompt response, efficient service calls, and effective communication.
• Ability and willingness to regularly seek and apply new technical knowledge through attendance of technical training classes and maintaining appropriate certifications.
• Maintain a good driving record and safe driving habits while operating company vehicles.
• Effectively participates as part of team, leading and assisting where appropriate and requesting assistance when needed.
• Ability to initiate work and work diligently and independently with minimal supervision.

Education and Experience:

• Minimum of high school diploma and some trade school (e.g., electrician apprenticeship) or equivalent work experience. Certified journeyman electrician or master electrician a plus. Bachelor’s degree in electrical/electronic engineering (accredited by EAC/ABET) a plus.
• Knowledge of or prior work experience on uninterruptable power supply systems a plus.
• Knowledge of or prior experience performing Battery & Capacitor replacements on uninterruptable power supply systems a plus.
• Knowledge of or previous use of Power Analyzing Equipment (Fluke or Dranetz) a plus
• Track record of strong verbal and written communication skills.
• Ability to read and understand materials commonly used in product service and maintenance functions (service, O&M and parts manuals, technical bulletins, electrical schematics and drawings/diagrams and other related documentation).
• Minimum of (2-3) years of maintenance and repair experience with electric power products and/or advanced electrical systems equipment.

Work environment:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Shop and outside environment with exposure to adverse weather conditions including heat, cold, wind, rain, dust, dirt, and noise.
• Valid Utah State Driver’s License and acceptable driving record is required.
• Exposure to electrical hazards, must maintain constant situational awareness, always be safety-conscious, and adhere to company safety (including energy isolation, lockout/tagout) procedures.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c).