Wellness Customer Service Representative
4 weeks ago
Looking to make a difference in the lives of pets and people? With an almost year-round beautiful blue sky and a scenic mountain backdrop, HSPPR is a nonprofit animal shelter serving El Paso, Pueblo, and Douglas Counties as well as the City of Centennial in the colorful State of Colorado. We employ a total of 200+ employees. We are an organization that celebrates and prioritizes diversity and inclusion. HSPPR welcomes you to apply for this exciting opportunity at our socially conscious organization.
*This job posting will close on Friday, June 14, 2024*
Job SummaryResponsible for ensuring high veterinary medical standards and quality of service in the Wellness Programs. Represent the Wellness Clinics in a professional and courteous manner by communicating effectively with the public. Services will include vaccinations, wellness appointments, heartworm and/or FIV/Felv testing. The Pueblo Wellness Clinic also provides spay/neuter services. This position will operate out of our Pueblo or Colorado Wellness Clinic but may assist at either shelter location during non-operational days or as needed for staffing.
Key Duties and Responsibilities
- Provides accurate information and friendly professional service to the public.
- Discusses program options and aids in decision-making based on client resources.
- Explains medical conditions, prognosis, risks, and aftercare to owners. Provides medical documentation and education regarding surgical procedures and other medical conditions.
- Answers phone calls, returns messages, schedules appointments, provides information to the public, and assists customers.
- Handles scheduling, data entry, and intake and discharge procedures for all incoming public surgeries and vaccination appointments through the Chameleon and Acuity software programs. Track and record financial transactions daily.
- Maintains medical treatment records and reports in an accurate and timely manner, in accordance with HSPPR procedures. Updates records in the shelter database with information regarding the health and status of each animal.
- Provides direction and triage for incoming animals in need of medical attention.
- Assists during surgeries by providing animal restraint, surgical patient preparation, and overseeing recovering patients.
- Animal handling, including kenneling animals after surgery and retrieving animals for owners following appointments.
- Assists in the maintenance of clinic and facility equipment to assure cleanliness and safety. Cleans and disinfects kennels and health care areas as needed to ensure they are maintained in a sanitary and organized manner. Uses proper PPE and cleaning protocols to prevent disease transmission in the clinic.
- Checks and re-stocks supplies as needed.
- Assists with euthanasia as required.
- Perform other duties as assigned.
Other:
- Commitment to the mission, values, goals and success of HSPPR.
- Appropriately documents observed animal behaviors utilizing objective language as required in relevant procedures and/or policies.
- Perform all other duties as assigned.
Supervisory Duties
None
Physical Demands
- Regularly sits at computer station, often in a shared office environment.
- The employee must regularly lift and/or move 25 or more pounds of moving weight and occasionally lift and/or move up to 40 or more pounds of moving weight.
- May be occasionally required to climb or balance, stoop, kneel, crouch and crawl.
- Regularly required to sit, reach with hands and arms, talk, hear, and is frequently required to stand and walk. May be expected to be on feet for extended periods of time.
- Consistently exposed to animals in the workplace and animal allergens under conditions with limited alternatives available.
- Specific vision abilities required include close vision, distance vision, color vision, peripheral vision and depth perception.
- Regularly exposed to noise and potential exposure to hazardous weather conditions.
- Potential exposure tocleaning supplies and/or other substances containing toxic or caustic chemicals.
Schedule Requirements
Schedule may include weekend and evening work.
Education/Experience Necessary
- Ability to effectively read, write, interpret, communicate, perform basic problem solving, and perform basic math as commonly expected from completion of a High School Diploma or Equivalent Education.
- Prior animal handling experience preferred.
- One year of customer service experience, preferably in a full-service veterinary hospital or equivalent related experience.
- Excellent communication, interpersonal skills, and the ability to multitask in a high paced environment are required.
NOTE: The job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks, and duties.
The core values of the staff unite us and guide us to provide the best service to the animals in our care, our organization, and our community.
Core Values Statements-
- Compassion: We believe that animals matter. We are committed to treating animals and people with kindness, respect, and compassion.
- Stewardship: We are accountable and transparent in our actions and in the use of our resources to build trust in those we serve.
- Integrity: We believe we can make the greatest impact by staying true to our mission, always doing what is best for the animals and people of our community, and by standing united in our decisions.
- Excellence: We are passionate about our mission, and strive for excellence through continual learning, innovation, and the development of our board, staff and volunteers.
- Collaboration: We seek strategic partnerships and alliances to advance the welfare and protection of animals and people.
- Service: We exist to serve our communities and operate with this commitment to serve as front and center in all we do.
Job Posted by ApplicantPro
-
Wellness Customer Service Representative
4 weeks ago
Pueblo, United States Humane Society Pikes Peak Region Full timeLooking to make a difference in the lives of pets and people? With an almost year-round beautiful blue sky and a scenic mountain backdrop, HSPPR is a nonprofit animal shelter serving El Paso, Pueblo, and Douglas Counties as well as the City of Centennial in the colorful State of Colorado. We employ a total of 200+ employees. We are an organization that...
-
Wellness Customer Service Representative
2 weeks ago
Pueblo, Colorado, United States Humane Society Pikes Peak Region Full timeJob DescriptionJob DescriptionLooking to make a difference in the lives of pets and people? With an almost year-round beautiful blue sky and a scenic mountain backdrop, HSPPR is a nonprofit animal shelter serving El Paso, Pueblo, and Douglas Counties as well as the City of Centennial in the colorful State of Colorado. We employ a total of 200+ employees. We...
-
Customer Service Representative
2 weeks ago
Pueblo, United States Caliber Collision Repair Services Full timeService Center. Pueblo. Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting and providing extraordinary customer service to internal and ex Customer Service Representative, Customer Service, Representative, Retail, Service
-
Customer Service Representative
4 weeks ago
Pueblo, United States Pueblo City-County Library District Full timeProviding customer service with a smile is your top priority; you thrive on providing high quality customer service and you love the feeling of victory when a customer is happy with their experience. Are you this person? Then don't miss out on this exciting opportunity! The Pueblo City-County Library District is now hiring a part-time, 20 hours per week,...
-
Customer Service Representative
2 weeks ago
Pueblo, United States Caliber Collision Centers Full timeService Center Pueblo Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting and providing extraordinary customer service to internal and external customers, monitoring work volume scheduled for the center and recommend load level requests when...
-
Retail Customer Service
4 weeks ago
Pueblo, United States EZCORP Full timeAddress: 3130 W. Northern Ave. Pueblo, Colorado 81005 Brand: EZPawn Pay range is based on experience from $15.00 per hour to $16.00 per hour. We want you to join us for a career not a job. At EZCORP we are looking for Team Members to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, well...
-
Retail Customer Service
2 weeks ago
Pueblo, United States EZCORP Full timeAddress: 3000 N. Elizabeth St. Pueblo, Colorado 81008 Brand: EZPawn Pay range is based on experience from $16.00 per hour to $17.50 per hour. We want you to join us for a career not a job. At EZCORP we are looking for Team Members to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, well...
-
Retail Customer Service
1 month ago
Pueblo, United States EZCORP Full timeAs a Retail Customer Service Representative - (Pawnbroker) - : This role will give you the opportunity to interact with customers daily, helping with sales and enjoying the give and take of coming to a mutually satisfying agreement regarding pawn ite Customer Service, Retail, Electronics, Customer
-
Customer Service Representative
3 weeks ago
Pueblo, United States Recovery Monitoring Solutions Llc Full time* $500.00 hiring bonus after 90 days of employment for new employeesPOSITION SUMMARYThe Case Manager, Electronic Monitoring, Community Corrections is responsible for supervising clients referred for electronic home monitoring. Completes installation of monitoring equipment for new clients, monitors compliance using electronic equipment and on-site checks to...
-
Customer Service Representative
4 weeks ago
Pueblo, United States Recovery Monitoring Solutions LLC Full timeJob DescriptionJob Description*$500.00 hiring bonus after 90 days of employment for new employeesPOSITION SUMMARYThe Case Manager, Electronic Monitoring, Community Corrections is responsible for supervising clients referred for electronic home monitoring. Completes installation of monitoring equipment for new clients, monitors compliance using electronic...
-
Pueblo, United States Rotech Inc Full timeAbout Rotech Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. Rotech...
-
Pueblo, United States Rotech Healthcare Full timeAbout RotechRotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. Rotech...
-
Shipping and Customer Service Specialist
4 weeks ago
Pueblo, United States PostNet - CO120 Full timeJob DescriptionJob DescriptionCompany OverviewAt PostNet, our people enable us to achieve our purpose. Under the supervision of the Center Owner, the Customer Service Representative is responsible for assisting customers with all store services and products. Operates the point-of-sale system, copiers/printers, rental computers, and other store equipment....
-
Customer Service Agent
3 weeks ago
Pueblo, United States iQuor Full timeWe're excited you've considered to Be More with iQor. From Customer Interactions to Product Support, we'll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives...
-
PCSS Client Service Representative
1 week ago
Pueblo, United States Interim HealthCare - Ringling Group Full timeJob DescriptionJob DescriptionWhere: 720 North Main St., Suite 450, Pueblo, CO 81003 Pay Range: $15.00 - $17.00 per hour Hours: Full Time; Monday-Friday 8:00am - 5:00 pm; On call requiredClient Service Representative (CSR) in Pueblo, Colorado Discover a client service role that makes every day rewarding. As a CSR for Interim HealthCare®, you’ll be...
-
Wellness Veterinary Assistant
4 weeks ago
Pueblo, United States Humane Society Pikes Peak Region Full timeJob DescriptionJob DescriptionLooking to make a difference in the lives of pets and people? With an almost year-round beautiful blue sky and a scenic mountain backdrop, HSPPR is a nonprofit animal shelter serving El Paso, Pueblo, and Douglas Counties as well as the City of Centennial in the colorful State of Colorado. We employ a total of 200+ employees. We...
-
Overnight Custodian
14 hours ago
Pueblo, United States Rocky Mountain Planet Fitness Full timeJob DescriptionJob DescriptionWho We Are:At Planet Fitness our mission has always been to enhance people's lives by providing a high-quality fitness experience in a welcoming judgement free environment. We are proud to be a franchisor and operator of one of the largest and fastest-growing fitness centers worldwide with over 2,000 locations!Who You...
-
Client Service Representative
2 weeks ago
Pueblo, United States Interim HealthCare - Ringling Group Full timeJob DescriptionJob DescriptionLocation: 720 North Main St., Suite 400, Pueblo, CO 81003Status: Full TimeHourly rates: $16.00 - $18.00 per hourShifts: Monday-Friday; 8:00am-5:00pm; On Call Rotation - Full TimeClient Service Representative (CSR)Discover a client service role that makes every day rewarding. As a CSR for Interim HealthCare®, you’ll be...
-
Member Service Representative Or Senior
4 weeks ago
Pueblo, United States Ent Credit Union Full timeCompany Description Ent Credit Union exists to improve the financial quality of life of the people we serve. This mission drives us every day, but we are more than our mission. We're also individuals using our unique abilities to make our organization, and the communities we serve, better than they were yesterday. We're a not-for-profit that puts people...
-
Member Service Representative Or Senior
4 weeks ago
Pueblo, United States Ent Credit Union Full timeCompany Description Ent Credit Union exists to improve the financial quality of life of the people we serve. This mission drives us every day, but we are more than our mission. We're also individuals using our unique abilities to make our organization, and the communities we serve, better than they were yesterday. We're a not-for-profit that puts people...