JOB SUMMARY

Responsible for maintaining yard flow of all traffic entering a PODS gated property. Provide directional assistance for inbound IF trucks, dock freight delivery and pickups, and all vendors and visitors. Must be capable of cross-training on Hub Clerk responsibilities. Must be capable of interacting professionally with all associates in a team environment over wireless radio. Responsible for employing traffic control devices to ensure gate check in process.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ensure all vehicles entering the property stop and receive direction.
• Direct truck drivers to assure optimal trailer placement location
• Review IF driver paperwork against inbound containers for accuracy.
• Radio office with Inbound and Outbound load information so paperwork can be prepared.
• Visually inspect inbound loaded customer container exteriors for any damage that could result in water penetration.
• Provide directional guidance based on IF cross dock staging lanes, parts & intermodal dock deliveries, LTL freight delivery/pickups, local trucks, and vendor visits.
• Answer inbound phone calls.
• Cross train on Hub Clerk responsibilities and fill in when needed.
• Employ traffic control devices - traffic cones, barricades, signs, gate, etc.
• Report as well as help prevent any accidents, hazards, or violations to company policy.
• Keep check of inventory of all traffic devices.
• Maintain a high level of professionalism with all visitors, associates, and work to establish a positive rapport with every contact.
• Maintain a clean, organized, safe and secure traffic booth.
• Follow all SOP and safety guidelines.
• Maintains a high level of quality in work performed
• Operate Forklift as needed for loading, unloading, etc.
• May perform other duties and responsibilities as assigned.

MANAGEMENT & SUPERVISORY RESPONSIBILTIES

• Typically reports to Management. Direct supervisor job title(s) typically include: Mgr - Cross Dock Warehouse Operations
• Job is NOT directly responsible for managing other employees (e.g., hiring/termination and/or pay decisions, performance management)

JOB QUALIFICATIONS: Essential Skills, Abilities and Example Behavior(s)

• DELIVER QUALITY RESULTS: Able to deliver top quality service to all customers (internal and external); Able to ensure all details are covered and adhere to company policies; Able to strive to do things right the first time; Able to meet agreed-upon commitments or advises customer when deadlines are jeopardized; Able to define high standards for quality and evaluate products, services, and own performance against those standards
• ACT WITH INTEGRITY: Able to demonstrate uncompromising adherence to ethical principles; Able to demonstrate honesty in all actions; Able to admit and correct mistakes promptly; Able to assume full responsibility and accountability for own actions
• COLLABORATE: Able to act as part of a larger team outside of the immediate department or group; Able to understand the importance of working with peers in other areas or management to reach "best practice" solutions for the organization; Able to inform and seek information to anticipate and consider the impact of decisions or actions on the overall organization
• DEMONSTRATE SOUND JUDGMENT: Able to make appropriate decisions and has the vision to understand their impact; Able to use factual information to develop logical assumptions; Able to examine alternatives and consider resources, constraints and risks after committing to action
• SOLVE PROBLEMS: Able to apply both rational and creative processes and approaches to identify root causes of problems and solutions
• LISTEN: Able to actively listen and convey understanding of the comments and questions of others; Able to understand the situations, viewpoints and feelings of others after expressing own view
• TAKE INITIATIVE: Able to exhibit tendencies to be self-starting and not wait for signals; Able to be proactive and demonstrate readiness and ability to initiate action; Able to take action beyond what is required and volunteers to take on new assignments; Able to complete assignments independently without constant supervision
• WRITE PROFICIENTLY: Able to convey information clearly and effectively through both formal and informal documents; Able to write in a well-organized and concise, yet complete, format; Able to use vocabulary appropriate for the audience; Able to constructively review and edit the written work of others
• SPEAK COMPETENTLY: Able to speak clearly and concisely; Able to use appropriate vocabulary for the audience; Able to get point across unambiguously and check for understanding
• QUESTION: Able to use effective fact-finding techniques to discover all relevant information; Able to ask questions that are not leading or biased; Able to challenge assumptions
• BE PROFESSIONAL: Able to project a positive, professional image with both internal and external business contacts; Able to create a positive first impression; Able to gain respect and trust of others through personal image and demeanor
• PROFICIENT COMPUTER USER: Able to keyboard, navigate a desktop, type, perform data entry and use required software applications to produce basic correspondence, electronic communication, presentations and maintain spreadsheets and databases. Able to operate general office equipment including company telephone system
• BE ANALYTICAL: Able to effectively gather all relevant information; Able to identify key issues; Able to qualitatively and / or quantitatively process data; Able to identify relationships, draw logical conclusions and interpret results for use in decision-making

JOB QUALIFICATIONS: Education & Experience Requirements

• High School diploma or equivalent
• 0-2 years relevant experience
• Ability to obtain Forklift Driver Certification
• Excellent customer interaction skills
• Good organizational skills
• Proficient in MS Office
• Experience working with logistics software systems will be a plus
• Or an equivalent combination of education, training, or experience

PHYSICAL REQUIREMENTS

• Ability to sit at a desk and use a computer for up to 8 hours a day; Ability to use hands and fingers to type on a keyboard and use a mouse to navigate; Vision sufficient to view small details on a computer monitor
• Ability to stand and walk up to 8 hours a day; Ability to stoop, bend and lift boxes weighing up to 50 lbs.
• Ability to hear and verbally communicate using a telephone handset and/or connected headset device

WORKING CONDITIONS

• Regular business hours. Some additional hours may be required.
• Travel requirements: Negligible
• Climate-controlled office environment during normal business hours. May be subjected to inclement seasonal weather conditions if position calls for working in a warehouse or factory environment, or traveling to/from various locations
• Regular attendance and punctuality required
• May be subject to pre-employment criminal background check and/or drug screening as well as random drug screenings in accordance with company policy