Patient Support Liaison

3 weeks ago

Lone Tree, United States CCRM Fertility Full time
Job DescriptionJob Description

Come join CCRM Fertility, a global pioneer in fertility treatment, research, science, specializing in IVF, fertility testing, egg freezing, preimplantation genetic testing, third party reproduction and egg donation. As a member of CCRM Fertility’s diverse team of professionals, you will be a part of helping families grow and changing lives. We take pride in providing our employees with meaningful employment, a supportive culture, and a well-balanced personal & work life alignment. For more information, visit www.ccrmivf.com

Location Address: 9380 Station Street, Lone Tree, Colorado, 80124

Department: Patient Support Center

Work Schedule: Monday – Friday (9:00am – 5:30pm)

What We Offer Our Team Members:

  • Generous Paid time-off (PTO) and paid holidays
  • Medical, Dental, and Vision Insurance
  • Health benefits eligible the first day of the month following your start date.
  • 401(k) Plan with Company Match (first of the month following 2 months of service)
  • Basic & Supplement Life Insurance
  • Employee Assistance Program (EAP)
  • Short-Term Disability
  • Flexible spending including Dependent Care and Commuter benefits.
  • Health Savings Account
  • CCRM Paid Family Medical Leave (eligible after 1 year)
  • Supplemental Options (Critical Illness, Hospital Indemnity, Accident)
  • Professional Development, Job Training, and Cross Training Opportunities
  • Bonus Potential


What You Will Do: The Patient Support Liaison is responsible for answering calls/emails, registering patients, scheduling appointments, and conducting patient follow-ups. This position collects patient information, insurance, payments, and establishes patient portal accounts. This position reports to the Patient Support Center Director. Answer phones in a timely manner and greet each caller in a professional and polite voice.

  • Triage calls and forward based on urgency.
  • Deliver exceptional customer support to patients when they call in.
  • Answer questions or direct them to the appropriate person.
  • Schedule existing patient appointments in a timely manner.
  • Responsible for gathering information regarding patient, insurance, payment method, spouse/partner information, and summarize past medical testing/treatment.
  • Send confirmation email with time, date, address, instructions on how to complete new patient paperwork online, obtain medical records, and provide other information as needed.
  • Call potential patients who have submitted their contact information online.
  • Responsible for timely follow-up on all potential patient contacts.
  • Schedule and send confirmation email for patients having their one-day-workups.
  • Communicate schedule changes with patients in a timely manner.
  • Safely handle confidential information and patient medical records.
  • Other duties as assigned.

What You Bring:

  • High School Diploma required.
  • 1+ year experience in a professional work environment required.
  • Availability to work occasional evenings, weekends, or holidays.

Working Conditions: The physical demands described here are representative of those which should be met, with or without reasonable accommodation (IAW ADA Guidelines), by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate with others, frequently required to sit at a desk, work on a computer, and spend prolonged periods preparing and analyzing data and figures. Will occasionally stand and/or walk; use hands and fingers to grasp, pick, pinch, type; and reach with hands and arms. Employees are required to have close visual acuity to perform an activity such as viewing a computer terminal; extensive reading; operation of standard office machines and equipment (computer, telephone, photocopier, and scanner).

CCRM’s Compensation: The salary range represents the national average compensation for this position. The base salary offered will vary based on location, experience, skills, and knowledge. The pay range does not reflect the total compensation package. Our rewards may include an annual bonus, flexible work arrangements, and many other region-specific benefits.

Pre-Employment Requirements: All offers of employment are conditional upon the successful completion of CCRM Fertility’s onboarding process, including verification of eligibility and authorization to work in the United States. This employer participates in the E-Verify Program in order to verify the identity and work authorization of all newly hired employees.

Equal Employment/Anti-Discrimination: We are an equal-opportunity employer. In all aspects of employment, including the decision to hire, promote, discipline, or discharge, the choice will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.


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