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    At Gene's Chrysler Dodge Jeep RAM, we strive to conduct our business as a well-respected organization; with integrity, hard work, and with the highest care for our people, customers, and business partners. Every employee at Gene's is absolutely critical to our success. Our promise is to keep delivering the same award-winning service and value that our...

Service Writer

5 months ago

Fairbanks, United States Gene's Chrysler Center AK Full time
Job DescriptionJob DescriptionAt Gene's Chrysler Dodge Jeep RAM, we strive to conduct our business as a well-respected organization; with integrity, hard work, and with the highest care for our people, customers, and business partners.  Every employee at Gene's is absolutely critical to our success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership group throughout the years.  Benefits Responsibilities
  • Maintaining a friendly and professional relationship with customers as the first point of contact for Service
  • Perform and document walk-around inspections of customer vehicles during service intake
  • Effectively communicate with customers about inspection results and recommending corrective procedures
  • Managing customer complaints and concerns to find a resolution quickly and effectively
  • Working closely with the Service team as well as Parts and Accessories team to provide the best service to the customer
  • Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Qualifications
  • Customer service skills
  • 2+ years preferred in customer service
  • Must be at least 18 years of age
  • Possess a valid driver’s license
  • Have good organization skills
  • Ability to add, subtract, multiply, and divide in all units of measure
  • Be familiar with basic computer functions
  • Possess strong interpersonal and communication skills
  • Have a positive, friendly and outgoing personality
  • Desire to work with the customers
  • Must be dependable, honest, courteous and self-motivated
  • Prior experience in a service repair facility is preferred; however, training will be provided

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.