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Waver - A Shift, M-Th 5:00am-3:30pm

2 months ago

Joliet, United States RJW Logistics Full time
Job DescriptionJob Description

Job Purpose: To accept and schedule customer orders to ensure customer satisfaction. To provide administrative support as required by personnel working in the Transport Operations Department.

Essential Duties and Responsibilities:

  • Enter customer orders and scan / index documents as required.
  • Schedule the pick ups and delivery of customer loads.
  • Properly document orders in computer and update customer contact information.
  • Maintain communications with customers regarding changes in pick up an delivery schedules and potential service failures.
  • Clearly understand goals, policies, and procedures of RJW.
  • Communicate customer problems, leads, and inquiries to the appropriate personnel.
  • Maintain confidentiality of company information.
  • Recommend improvements and implement approved improvements.
  • Update reports as required by operations manager and COO.
  • Assist local dispatcher in update of Tee Cards.
  • Other tasks as assigned by manager.

Additional Responsibilities:

  • Positive telephone personality.
  • Capable of being trained to be ‘Phone Assertive’.
  • Exceptional customer service skills.
  • Organizational and scheduling skills.
  • Computer abilities including word processing, spreadsheet, and ability to learn application software used by RJW.

Qualifications:

  • Basic office clerical skills.
  • Must be able to type at least 40 wpm.
  • 1 – 2 years of clerical experience.
  • Basic transportation / logistics experience.

Education and/or Experience Required:

  • High School Diploma or general education diploma (GED) is preferred.
  • Experience with the electric pallet jack (EPJ) is preferred.

This is not the JD in it's entirety.