Patient Communication Specialist

6 days ago

Omaha, United States Limitless Male Full time
Job DescriptionJob Description


WHY LIMITLESS MALE? 
Limitless Male is a fast-growing, unique, and team-oriented company that loves to take care of our employees AND our patients. If you are looking to be surrounded by excellence, to be inspired by your peers, to help make a difference, and laughing the whole time… then we need to talk We also pride ourselves in offering many benefits including health insurance, Limitless Male branded clothing, discounts, a great culture, and more This is a place you can come in and help men of all walks of life achieve their goals and simply be a better them. 

ABOUT THE ORGANIZATION: 
What is Limitless Male? We are a men’s health clinic where every day, we open the doors to invite men of all ages to change their lives and get back in the game by becoming better husbands, fathers, and co-workers. We do it through various avenues of testosterone replacement, peptides, wave therapies, and many other ancillary products to help men feel their best 

JOB TITLE: Patient Communication Specialist
EMPLOYER: Limitless Male Medical Clinic 
DEPARTMENT: Marketing 
REPORTS TO: Call Center Supervisor/Patient Care Manager

This is not a remote position.  

Job Brief

Are you a people person with a knack for problem-solving? Do you love making someone's day just a little bit better? If so, we want you on our team We're looking for a Patient Communication Specialist to be the friendly bridge between our clinics and our wonderful patients. You'll take ownership of patient issues, complaints, and inquiries, ensuring patient satisfaction is always at the heart of what you do.

Responsibilities

  • Be the voice of our clinics: manage incoming calls for initial appointments, scheduling & rescheduling, medication inquiries, invoice questions, cancellations, and more.
  • Stay on top of emails, texts, and voicemails, responding promptly and with a smile (even if it's virtual).
  • Create and assign tasks to Patient Relations Coordinators (PRCs), Patient Experience Managers (PEMs), and Providers.
  • Identify patients' needs, clarify information, research every issue, and provide solutions or alternatives.
  • Build sustainable relationships and keep patients engaged by going the extra mile.
  • Provide accurate, valid, and complete information using the right tools and methods.
  • Follow communication procedures, guidelines, and policies to the letter.
  • Meet personal and team KPIs – because we succeed together
  • Help train new employees by mentoring them and sharing your wisdom.
  • De-escalate situations with dissatisfied patients and offer assistance and support.
  • Master the art of time management and organization.

Requirements and Skills

  • Previous experience in a customer support role.
  • Strong phone and verbal communication skills with active listening.
  • A passion for helping others and adaptability to different personality types.
  • Ability to multitask, set priorities, and manage time effectively.
  • Adaptability, dependability, and flexibility – because no two days are the same
  • Strong time management and organizational skills.
  • Computer literacy – you're a whiz with tech
  • A track record of exceeding quotas.
  • Expertise in your specialty area.

Join us in making a real difference every day. Apply now and let's make men's health a happier place, one patient at a time

BENEFITS:

At Limitless Male Medical, we believe a satisfying work environment makes our teams more successful at delivering the care and compassion needed. We offer:

  • Competitive salaries and benefits
  • Opportunities for growth and development
  • PTO accrual
  • Health, Vision, and Dental Available with HSA and FSA options
  • Appreciation and recognition
  • 401K Option
  • Limitless Male Clothing Discounts
  • Company paid LTD and employee life insurance
  • Employee Discounts on treatments, supplements and products

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