Apptad - JDE Manufacturing Functional or Techno-Functional

3 days ago


Franklin Lakes, United States Apptad Inc Full time
Job DescriptionJob DescriptionJob Title: Apptad - JDE Manufacturing Functional or Techno-Functional
Job Location: Franklin lakes, NJ- onsite
Job Duration: Long term Contract- 2+ yearsJob Description
  • MANUFACTURING SR. SUPPORT ANALYST
  • Extensive experience in JDE EnterpriseOne Manufacturing modules like PDM, SFM, MRP, WO processing, MFG Acct.
  • Resource having techno functional skills to support issues is desirable.
  • Support for interfaces to MFG PRO, Demand Solutions, Positive pay and Labelling solutions, Oracle APS etc is desirable
  • Ability to understand highly customized Manufacturing Accounting process General Support Responsibilities:
  • Application testing for all system changes and projects.
  • Knowledge transfer and other support related activity.
  • Second level support for resolution of service requests.
  • Second level support for resolution of system defects
  • Key involvement in the resolution of high severity user issues and system defects
  • Review and approve root cause analysis, work arounds and support
  • Documentation prepared by Support analysts
  • Provide guidance and expertise to Support analysts in resolving very complex issues.
  • Interact with Business users throughout the lifecycle of the support call from initiation till closure.
  • Resolving all JDE level 2 Application Support calls logged thru Help desk
  • Regular interaction with JDE development and CNC Admin support team to involve them in resolving issues.
  • Own the support tickets pertaining to their respective Modules till closure.
  • Provide On call support after business hours for high severity issues.
  • Experience in working on JDE projects with onsite offshore model for Application Development and support.
    • (1.) To monitor occurrences of new software releases, support packs and kernel upgrades and how these affect the application and users.
    • (2.) To perform troubleshooting at the ERP and database level
    • (3.) To train and transfer knowledge to the team members
    • (4.) To administer ERP in production environment
    • (5.) To manage database optimization, back-up and recovery


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