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Dental Customer Service Specialist-Lincoln, NE

3 months ago

Lincoln, United States Neighborhood Dental Full time
Job DescriptionJob Description

Job description:

Dependable and Reliable candidates must meet the following criteria for consideration:

  • Knowledge of operating procedures in a Dental office is Required
  • 2+ years Customer Service Experience
  • Attitude & Personality to juggle multiple tasks with a smile

Star City Dental has an exciting opportunity to join our team as a Dental Customer Service Specialist at a busy and fast paced Dental office in Lincoln, NE. Thanks to our continued growth, our team is expanding This is a unique opportunity to be part of a patient focused clinic where our mission is to save our patients pain, time and money.

Star City Dental is dedicated to providing a positive culture by building a team of great people with great ideas and great ambition We are patient focused We are looking for like minded individuals to be a part of this journey. Help enrich the lives of the patients in our community

Dependable and Reliable candidates must meet the following criteria for consideration:

  • 2+ years Customer Service Experience/Dentrix software knowledge preferred
  • Attitude & Personality to juggle multiple tasks with a smile
  • Knowledge of operating procedures in a Dental office is Required

Full-Time; Monday to Thursday (8:00am-5:00pm) Friday (8:00am-2:00pm)

Pay: $19-$22/hourly, Depending on experience

Benefits:

  • Free Dental care for you + immediate family
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid Time Off
  • Referral program
  • Vision insurance
  • Bonus pay
  • Profit Sharing
  • Continued Education Reimbursement
  • Birthday Gift Card
  • Uniform Reimbursement
  • 401(k) matching

Responsibilities will Include:

  • Providing excellent customer service to patients & making them feel special at each interaction
  • Focusing on ensuring great customer service experience, especially the New Patient Experience
  • Creating a positive and professional atmosphere for patients and team members
  • Practicing and maintaining HIPAA compliance
  • Answering incoming calls, following NBD training protocols
  • Scheduling appointments
  • Dentrix Software
  • Checking/responding to office voicemails, emails, and text messages (at least every 30 minutes)
  • Checking and responding to appointment requests via patient communication platforms
  • Checking patients in and out at reception desk area
  • Collecting payment at the time of service and entering patient payments into the Practice Management Software

The ideal candidate will have experience working in a Dental Clinic setting, operating Dentrix software or knowledge of dental software. We hire for personality and train for performance

  • Contributing to the Star City Dental culture by supporting your team and Doctors efforts that promote collaboration, productivity, learning, and inclusivity.
  • Bring a positive attitude to the team daily by welcoming patients and encouraging positivity throughout the clinic.
  • Develop trust with patients and their personalities to provide best care and promote case acceptance.
  • Able to take initiative and work independently without supervision.


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