Cable Specialist

Telarus was recently recognized by Inc. as a best workplace; our positive culture is top priority. Telarus is the #1 global technology solutions brokerage with a singular focus on accelerating partner success through unparalleled resources, support, and education. We are professionally committed to providing the highest quality partner care. Telarus offers a competitive salary, and a comprehensive benefits plan including 401k with matching and flexible PTO.

Overall Responsibility:

Support Telarus agent pricing requests, monitor provisioning statuses for orders, and support immediate agent needs and activities for cable requests. 

Key Areas of Responsibilities:

• Review and submit contracts for cable orders 
• Update cable portals with order details 
• Email partners with updates, need paper trail 
• Employee must maintain consistent communication with manager throughout his/her employment 
• Communicate status updates of orders to the partner 
• Provide installation, construction updates 
• Proactively monitor provisioning statuses and address/escalate as needed 
• Track order status and update as needed using system Telarus provides 
• Facilitate paperwork generation processes between the supplier and the agent 
• Attend ongoing training with Suppliers to learn new product offerings 
• Regular, consistent, predictable attendance is an essential job function 
• Increase knowledge of the Telarus Back Office portal and tools 

• Complete milestones competency testing within 90 days of employment   

Qualifications and Education Requirements:

• Must have at least 4 years of work experience in an office, customer service, retail, or support desk role 
• Extremely proficient with grammar, spelling, and writing 
• Very detail-oriented and able to juggle new and ongoing customer needs 
• Knows how to balance a warm, yet professional written tone and understands how it reflects our brand 
• Technically savvy and able to learn new software platforms quickly 
• Cool under pressure when faced with a backlog of work or frustrated customers 
• Willingness to jump in and help on other projects, as needed 
• Effective communicator via phone or email 
• Effective listener 
• Ability to manage multiple projects and identify/address individual issues 

• Display ability to critically think through issues to identify an appropriate solution 
• Maintain a role of ethics and honesty  
• 40 hours continuing education per year 
• Must have background managing email workload 

Preferred Skills:

• Multitasking
• Detail driven
• Organized

• Self-Motivated
• Strong Communication
• Personable
• Team player
• Adaptable/quick learner
• Forward thinker
• Approachable

Additional Notes:

No telecom experience needed, remote candidates/employees to travel to HQ 1x quarter if hired. Position is remote. Our company headquarters is located in Sandy, Utah.