Patient Access Specialist

3 weeks ago

Clackamas, United States MyTeam Full time
Job DescriptionJob DescriptionDescriptionPatient Access Specialist
Location:  Clackamas, OR
Pay Scale:  $19-22 per hour, depending on experience
Hire on Incentive

MyTeam Medical Staffing services seeks to hire 1-2 Patient Access Specialists for a large organization in Clackamas, OR.  Patient Access Specialist will have a minimum of 1-year current physician office or clinic experience with no exceptions.  
Key ResponsibilitiesKey Responsibilities:
  • Answers incoming phone calls timely, professionally and with courtesy and respect.
  • Screens calls using established protocols to determine caller needs and handles or redirects callers appropriately.
  • Checks voicemail system and answering service messages frequently and routes messages to appropriate staff members.
  • Pre-registers patients in Electronic Health Record (EHR)
  • Schedules patients in EHR, following office scheduling guidelines.
  • Answers or appropriately refers billing questions.
  • Inputs all data into EHR accurately.
  • Assists in confirming appointments.
  • Helps contact and reschedule patients when providers' schedules change.
  • Opens phones in accordance with clinic policy and transfers phones to answering service upon closing.
  • Remains calm and effective in high pressure and emergency situations.
  • Scans & indexes documentation into medical records according to company procedures during downtime.
  • Assists in new employee training on specific tasks, as needed.
  • Performs other duties as assigned.

Skills, Knowledge and Expertise
  • This position requires a high school diploma or equivalent.
  • Must possess COVID vaccine
  • Must show proof of High School diploma or GED equivalent
  • Must show proof of immunizations
  • At least one year experience in a fast-paced customer service setting, preferably in healthcare.


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