General Manager

A rare opportunity to join the City Winery team as we reimagine the future of live music and hospitality. City Winery to deliver the highest end combined culinary and cultural experience to our customers who are passionate in sharing wine, music, and culinary arts. We are a unique facility, combining a fully functioning winery with intimate concerts, food & wine classes, private events in a variety of configurations, and fine dining. We have created a compelling mix for our sophisticated clientele of foodies, and active cultural patrons—bringing the wine country experience to the middle of a large city.

Position Summary

The General Manager is responsible for overall management and oversight of daily venue operations and continued profitability of their designated locations, including managing city and community relations.  This individual must exhibit unparalleled levels of hospitality, successfully build and lead strong teams, maintain City Winery’s brand and identity, and strive to exceed standards of excellence in all areas of the business. This role is responsible for activating and executing brand initiatives through the teams, cultivating and instilling a positive company culture, and fostering successful interdepartmental collaboration to ultimately drive profitability for the business. 

Why us?

• Competitive pay

• We are a rapidly expanding national entertainment and hospitality company, offering tremendous opportunities for driven and ambitious individuals.

• Medical, Dental, Vision Insurance 

• nDORFins program designed to promote a healthy and active lifestyle

• 401K (and yes we match)

• Flexible Savings Accounts,HSA and Dependent Care, Basic Life and AD&D Insurance 

• Amazing discounts, 50% OFF all dining/retail wine 

• Free Family Meal

• Tickets to available shows

And more

Overview of Responsibilities

General Operations

• Oversee and manage all aspects of multi-unit operations and all associated internal departments. Ensure successful execution of all shows, events and daily activity. 

• Teach and adhere to City Winery principles and commitment to quality food, wine, and service

• Lead by example and enforce Company policies, procedures, guidelines, and practices consistently

• Ensure controls are in place to prevent waste and theft

• Establish goals, anticipate and resolve problems in all aspects of the business

• Ensure high standards of sanitation, cleanliness, safety, and compliance are maintained at all times

• Ensure adherence to food safety and sanitation regulations, compliance regulations, inspections, etc. 

• Partner with and work collaboratively with internal Company divisions to achieve overall company and business goals.

• Oversee or directly handle customer related issues through email, phone and in person in a timely manner

• Manage content on End of Day (EOD) report to ensure key performance indicators are captured and reported as per given guidelines 

• Collaborate with managers on visual spot checks of petty cash ledger, POS credit card processing, voids and comps, report and the nightly product mix

• Review and sign off on monthly cost reports, inventory–beer, liquor, wine, glassware and food plus the ticket sales report from programming before submitting to accounting  

• Oversee facility maintenance including cleanliness and safety; review inventory and equipment usage including relevant plant maintenance or improvements needed; create plan for investments related to updates and repairs

• Routine review of staffing pars to ensure alignment with upcoming events, reservations, and ticket counts 

• Lead departments on menu pricing to ensure they meet company guidelines and or are priced appropriately for the market, in partnership with COO

• Lead communications related to new concepts, promotions, product launches as they develop with location directors down through line level staff

• Coordinate proper staff training of all new products prior to a release to the public.      

• Work alongside Executive Chef to maintain the most efficient operation of our kitchen and execution of our menus in a timely, presentable and profitable manor

• Operate in full compliance in all areas including health, safety and sanitation, fire, and ensure routine maintenance of equipment and property

• Assist concert management with communication between Artist Management and the house when concert comps & VIPs increase the guest list beyond our normal allotment 

• Support and oversee event operations to approve floor plans and layouts, ensure complete event information is entered into systems

• Review and sign off on monthly cost reports, inventory–beer, liquor, wine, glassware and food plus the ticket sales report from Programming before submitting to accounting  

• Perform, implement, and execute projects/tasks/ initiatives as per business need and/or assigned by Senior Leadership 

Leadership

• Foster positive Company culture, build morale, and create on-going positive work environment and maintain a productive and professional workforce 

• Direct and oversee proper and continued training of staff in all departments

• Interview, select, train, supervise, counsel, and monitor performance of staff

• Conduct disciplinary action as needed, including termination, when necessary in partnership with HR and in accordance with Company policies and guidelines

• Train, develop, and motivate management team members. Monitor management teams to ensure they are developing direct reports

• Conduct staff meetings regularly to ensure effective and clear communication including management meetings, BEO meetings 

• Ensure safe working environment in all areas and proper and timely reporting of all incidents, injuries, accidents through proper channels

• Approve of all new hires, with senior leadership partnership when required and ensure all hires are properly onboarded and given tools to succeed 

• Clearly communicate and train staff on company updates, policy changes, and initiatives in a timely manner

• Handle personnel issues in partnership with HR and COO when needed

Financial Management

• Maintain, monitor, and strive to exceed P&L goals for general operations, food cost, labor cost, payroll, and all other business related expenditures in conjunction with business forecasts and budgets

• Provide budgeting guidelines to all internal departments and monitor financial performance 

• Ensure purchases meets budgetary goals by establishing purchasing specifications, product storage and usage requirements, and waste control procedures

• Ensure invoices are handled and disseminated properly through necessary channels across the business

• Review all product/item costs, analyze trends and movement, and make changes accordingly 

• Supervise, train, and monitor management staff to ensure understanding of budget control 

Administration 

• Monitor department scheduling and adjust as necessary to ensure operational & financial success

• Ensure proper completion of administrative tasks including trackers, financial-related reports, personnel forms including PAFs, CAFs, injury reports, and other necessary admin tasks. 

• Oversee and approve accurate payroll administration and processing

• Ensure communication to personnel regarding benefits timelines and proper administration, in partnership with HR

• Ensure accurate reporting and entries into all systems/ software that is utilized. 

Minimum Qualifications

• Minimum 10 years’ experience in multi-faceted, high volume restaurant, venue and/or equivalent relevant experience 

• Proven leadership skills and commitment to excellence

• Proven financial and business acumen; analytical skills, and ability to meet and exceed budgets including labor, food, applicable direct operating costs 

• Unparalleled passion for hospitality, food, wine, and music 

• Ability to successfully multitask, delegate, and manage several projects at once in high-pressure, fast paced environment 

• Ability to respectfully mentor, train, develop, and hold teams accountable to expectations 

• Superior knowledge of P&L and able to drive revenue

• Must be detail oriented, strong execution skills 

• Functional working knowledge of health department and all other related regulations 

• Exceptional communication and interpersonal skills both written and verbal

• Must be fluently literate in English including ability to read, write, and communicate, conduct business related mathematics and analyze data

• Ability to perform physical requirements of position including standing and walking for extended periods of time, bending, pushing, pulling, lifting and carrying loads of up to 50 pounds, per business need

• Able and willing to work flexible scheduling including days, nights, weekends, and holidays

• Able to travel and attend business-related meetings and trips 

About Us

Wine, food, and live entertainment collide at City Winery to create a dynamic and incredibly unique workplace. Since 2008, City Winery has been turning heads across the nation with amazing live performances, delectable cuisine, and award winning, locally produced wines. But there's more to us than that  we're a haven for community and creativity, a place where the philosophy of hospitality is more than just a buzzword, but a way of life. City Winery, founded by music industry veteran & visionary Michael Dorf, has established itself as a one-of-a-kind brand providing unforgettable experiences for guests. From world class music venues to sustainably produced wines with ratings of 90+ points, City Winery offers a range of topnotch events & experiences.

We are an equal opportunity employer and value diversity at City Winery. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Additionally, City Winery participates in the EVerify Program in certain locations, as required by law.