Shift Manager

4 weeks ago

Carmel, United States Java House Full time
Job DescriptionJob Description

At Java House, we’re known for having amazingly smooth coffee, a great atmosphere, and excellent customer service. We’re looking for individuals whom want to work for an organization where upward mobility and growth is unlimited.

  • Part-time & Full-time
  • Location: Java House
  • Pay: $13/hour + Tips
  • Job Type: Non-Exempt
  • Location: Clay Terrace

HIGHLIGHTS/OPPORTUNITIES

  • In-depth training and development program
  • Discount on Java House coffee and other items
  • Coffee on us while on shift
  • Accrued PTO
  • Upward mobility at a growing company
  • Internship opportunities

PRIMARY RESPONSIBILITIES:

The successful candidate’s responsibilities will include, but not be limited to:

  • Craft coffee, tea, or food items based on customer order
  • Manage small team of Baristas on shift by ensuring Barista team is setup to provide Java House experience for customers
  • Assist in handle escalated customer interactions
  • Provide an energetic and uplifting experience for team and customers
  • Educate and inform customers of differences between roasts, types of coffee, and other product
  • Operate and manage cash register and card payment systems
  • Effectively communicate with coworkers and customers
  • Cash handling – consolidating tips into the cash drawer, counting, and balancing the cash drawer after each shift, recognizing counterfeit moneys
  • Equipment troubleshooting – should be knowledgeable about all equipment used, and capable of basic troubleshooting
  • Complaint resolution – handling guest feedback in a productive and positive way
  • Product integrity – managing the rotation, expiration, and changing over of all products to ensure all product is excellent
  • Upholding Java House policies and procedures
  • Inventory Management
  • Managing Labor – ensuring shift is running smoothly and working through all priorities (including but not limited to customer support, cleaning, cash management, inventory management, additional store manager direction, etc)

MINIMUM QUALIFICATIONS:

  • Maintain regular attendance
  • Availability to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays
  • Meet store operating policies and standards
  • Engage with and understand our customers
  • Available to perform many different tasks within the store during each shift

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

  • Ability to understand and carry out oral and written instructions
  • Ability to build relationships
  • Strong interpersonal skills
  • Ability to work as part of a team
  • Ability to work in fast-paced environment

Java House is an equal opportunity employer committed to hiring a diverse work team.

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