Senior Systems Administrator

4 weeks ago


Philadelphia, United States LingaTech Full time
Job DescriptionJob Description

Type: Contract to Hire 
Location: Remote - Must be able to work EST hours - PA candidates preferred 
Hours: M-F from 8 am to 5 pm
Must be a US Citizen

 

Please ensure the items in shown in bold below are listed on your resume:
  • Bachelor's degree
  • 8 years’ experience in one or more technical disciplines
  • CMOD
  • In-depth knowledge in IBM z Series Mainframes
  • Expertise in System z (z Series) and z/OS
  • Compuware (install and support Abendaid/Xpediter/File-aid)
  • ISPW administration
  • Broadcom products
  • BMC Control M and other BMC products

Key Responsibilities:

  • Strive for high level client satisfaction for the products/solutions supported. This includes all aspects of the z/OS system along with Broadcom and BMC products.
  • Capable of addressing all questions regarding the installation, configuration, and customization of z/OS systems
  • Respond to escalated problems in a timely and accurate manner, ensuring Service Level Agreements are met.
  • Attempt to reproduce reported problems, identify, and provide immediate workarounds to overcome problems.
  • Document resolutions to reported problems.
  • Identify product and documentation deficiencies and make suggestions for improvement.
  • Rotating 24x7 on-call support, scheduled among the team.
  • Analyze and resolve problems escalated within the organization.
  • Work with clients to define requirements for enhancement requests.
  • Contribute to qualifying and assessing client’s expectations.
  • Follow up with clients to perform fixes and to confirm resolutions.
  • Documentation and knowledge administration.
  • Ticket and queue management of Incident, Problem and Change Management.

Other Responsibilities:

  • Demonstrate in-depth knowledge in IBM z Series Mainframes that include knowledge of industry standards, trends, and products.
  • Interface and communicate with mid-level client leadership that may include technical presentations.

Optional skills:

o CICS, DB2 and MQ

o REXX, COBOL

o ACF2

o IBM z/OS Mainframe Practitioner Professional certificate

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