HA - AfterMarket & Parts Counter Sales

1 month ago

Norfolk, United States Air Control Concepts Full time
Job DescriptionJob Description

The HVAC AfterMarket & Parts Counter Sales Representative will be responsible for the daily operations of the Parts Department by successfully performing or assisting in managing the following:

Responsibilities

This role is responsible for the following:

Sales and Customer Service

  • Promote the selling of HVAC parts to customers.
  • Maintain regular contact with major customers to build loyalty and ensure long-term revenue.
  • Assist in maintaining the operation of the retail sales counter.
  • Assist in setting prices and discount levels and plan promotions to increase sales.
  • Effectively and efficiently process Client payments, or obtains credit authorization, while also ensuring that all charge sales receipts are signed by the Client.
  • Promptly notify Clients when all parts have arrived along with an estimated time of delivery.
  • Effectively and efficiently track and follow up on back-order parts.

Inventory Management and Control

  • Assist in managing inventory based on demand and cost targets.
  • Assist in maintaining stock at a level that enables servicing and repair departments to complete their work without delay.

Sourcing Quality Parts

  • Buying and selling quality parts at the right price is an important aspect of the job.
  • Identify and evaluate suppliers who can offer replacement parts that match the quality of the originals.

The best candidate for this position will meet the following requirements:

  • HVAC parts/equipment experience preferred.
  • Must demonstrate an ability to multi-task and prioritize day-to-day responsibilities.
  • Must have a minimum of two (2) years of Customer Service experience.


COMPETENCIES

Strategic Skills - Ability to learn new skills and knowledge. Ability to understand concepts and complexity comfortably. Open to change and will try anything to find solutions. Able to handle uncertainty and make decisions without knowing the whole story

Operating Skills - Ability to discern between tasks to determine how best to accomplish goals and organize task/people assignments to get results in a timely way. Ability to figure out processes and simplify them in order to maximize workflow.

Behavior Skills - Ability to manage people and situations when conflicts arise. Ability to seize opportunities with the drive to complete goals.

Personal and Interpersonal Skills - Ability to establish and grow relationships with customers through effective verbal and written communication. Dedicated to the needs of the customers, manufacturers and peers and has the patience to actively listen to all business partners. Able to solve problems and skillfully negotiate with a minimum of noise while managing stress. Demonstrates integrity and trust through appropriate directness and truthfulness. Ability to understand personal strengths and weaknesses, seek feedback and improve upon shortcomings.

Negotiating Skills - Ability to settle differences, compromise or reach agreement while avoiding argument and dispute.


Environmental Requirements

Will be required to work in an office environment and contribute to the team around you.

Physical Demands

While performing the duties of this job, the employee is regularly required to use hands to operate computer keyboard and telephone, reach with hands and arms. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to climb or balance and stoop, kneel, or crouch. The employee must regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

As part of the application process at Hobbs & Associates, we ask all candidates to take a brief 10-minute Predictive Index Assessment. The link to the assessment will be emailed to all candidate prior to an initial phone interview.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.


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