Kore Technical Lead

4 weeks ago

Malvern, United States Atem Corp Full time
Job DescriptionJob DescriptionKore Technical LeadMalvern, PA 19355 or Charlotte, NC 28217 (Day 1 Onsite)Job Description
  • Must have strong expertise in either Java or Python, Node.js
  • Skillset should have the following JSON, Redis / MongoDB, Web Sockets.
  • Knowledge of AI, NLP, ML, Chat bots will be added advantage.
  • Knowledge on Linux / Unix flavours.
  • Experience in Web Services using REST, SOAP.
  • Knowledge of different authentication and authorization techniques.
  • Candidate must have hands on experience in server-side programming independent of technology.
  • Strong knowledge of code documentation and handover.
  • Experience building scalable, high-available mission-critical platforms.
  • Exposure to any of the cloud platforms like AWS/GCP/Azure.
  • UI-side development experience in any one of the technologies Java Script /Angular.JS / React.JS/Vue.JS.
  • Strong leadership competencies including the ability to think and act strategically, drive for results, build a high-performance culture and inspire/teach others to perform at higher levels.
Experience Required:
  • Min 7+ yrs hands on KORE.ai, SmartAssist, IVR Technologies, Java, Java Script, Python.
  • Good experience on Conversational AI Platform.
  • Exposure to Gen AI and its concepts with conversational AI Products.
  • Good experience in understanding the business requirements and creating chatbots in Kore.ai XO Platform, Search Assist.
  • Experience on Node Js used for chatbot backend technology.
  • Good experience in Design and Solution Architecture for creating chatbots & voicebots using Kore.ai
Responsibilities:
  • Provides subject matter expertise in building bots using Kore.ai across domains (voice, web agent assist).
  • Expertise in applying the build once/deploy multiple strategy for bots across chat, voice and agent assist.
  • Expertise in troubleshooting Kore.ai errors.
  • Expertise in translating business requirements into a bot dialog flow using the key features of Kore.ai.
  • Ability to lead technical design sessions with cross-functional teams (developers, UX designers, data analysts, product owners).
  • Willingness to provide guidance and support as developers, data scientists, ux designers are learning this new way of working.
  • Provides subject matter expertise for unit and integration testing for features developed on the Kore.ai platform.
  • Assistance in creating runbooks and documenting production support guidelines based on experience at other firms.
  • Serves as a Kore technical ambassador as the Vanguard team identifies Kore defects and / or Kore feature requests.
  • Participates in design, code, and test inspections throughout the life cycle to identify issues.
  • Explains technical considerations at related meetings, including those with internal departments.
  • Writes and elevates code using Vanguard's SDLC tools and process.
  • Consults on implementation of knowledge and call summarization features, inclusive of Gen AI.
  • Support during production incidents involving the Kore platform and features running on the platform.
  • Provide Subject matter expertise in monitoring and telemetry tools and provide guidance in defining SLO/SLA for each bot.
  • Other duties as agreed to by both parties.
  • Will work in high traffic / real-time Enterprise apps.
  • Will be a part of Agile Methodologies, Design Patterns, and Software Revision Control Systems.
  • Will gain experience in scaling applications and database infrastructure.
  • Able to lead the team from technical, managerial lead ership perspective.
  • Inspire & motivate team-mates and be a cross-functional go-to-person.
  • Implementing proofs of concept, prototypes and production-grade software.

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