Sr. Onboarding Coordinator

2 weeks ago

Atlanta, United States OnPay Full time
Job DescriptionJob Description

About OnPay

OnPay is a fast-growing software company headquartered in Atlanta offering a modern cloud-based payroll, HR, and benefits solution for small to midsize businesses. We’re currently seeking talented and curious individuals to join our team. We want to hear from you if you are interested in joining an exciting and fast-growing company

Job Summary:

Senior Onboarding Coordinators at OnPay are primarily responsible for engaging with incoming clients to ensure smooth and successful onboarding. The day-to-day activity of a Senior Onboarding Coordinator involves reaching out to newly enrolled clients to ensure they successfully make it to running their first payroll in OnPay, while helping grow team knowledge and refine team processes. We fully understand that our client's success makes us great. By doing business in this way, we deliver an exceptional experience resulting in saved time and money for our clients.

Role Responsibilities:

  • Manage a pipeline of new account enrollments to ensure a successful onboarding experience

  • Be an expert in OnPay’s product and a full suite of service offerings

  • Be a champion for OnPay’s processes while leading changes to improve team efficiency and the client experience

  • Communicate with prospective clients through inbound and outbound phone calls, email, and virtual meetings.

  • Coordinate with various teams and departments as an advocate for clients and effectively communicate updates to clients

  • Lead team training to help grow internal knowledge and skills. Coordinate training and consultation with outside teams as needed

  • Address any questions or concerns throughout the onboarding process

  • Monitor unassigned incoming tasks and delegate to team members

  • Respond to client inquiries promptly and professionally


Traits and Skills We Seek:

  • Superior interpersonal skills with the ability to work with various types of clients

  • Must be coachable while showing attentiveness, flexibility, patience, and empathy

  • Excellent written and verbal communication

  • Ability to manage multiple tasks simultaneously, with a sense of urgency

  • Detail-oriented and very organized

  • Problem solver who enjoys helping others

  • Self-starter and highly motivated to make a meaningful impact in their daily interactions

Education and Experience:

  • 3-4 years in a client-facing onboarding or inside sales role

  • College experience (degree strongly preferred)

  • FPC or CPP a plus

Perks:

  • A casual team-oriented environment with a solid work/life balance and flexible Work Options

  • Competitive pay, including bonuses and stock options

  • Four weeks of paid time off, paid company holidays, and a paid Volunteer Day

  • Medical, Dental, Vision, Short-term/Long-term Disability, Paid Parental Leave, and Life Insurance

  • On-site training at our Ponce City Market HQ

  • Stocked kitchen with a variety of snacks and drinks

  • Convenient location at Ponce City Market

  • Ponce City Market employee discounts & more

OnPay is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. OnPay is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.



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