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Restaurant Manager

3 months ago

Pasadena, United States Star Leaf - Asian Cuisine Full time
Job DescriptionJob DescriptionStar Leaf is a renowned restaurant with over two decades of expertise in operating successful dining establishments across Asia. With a robust portfolio of 40+ full-service restaurants in China, specializing in Southeast Asian cuisine, Star Leaf is now venturing into the United States, bringing its culinary excellence to Pasadena, marking its inaugural US location. As part of its expansion strategy, the Group is planning to diversify by introducing a fast-casual eatery to its already impressive portfolio

As the Manager at Star Leaf's flagship US location in Pasadena, you will play a pivotal role in maintaining culinary excellence and upholding the esteemed reputation of our brand. You will have the unique opportunity to lead the culinary team, curate innovative Southeast Asian-inspired menus, and ensure a seamless kitchen operation.

Key Responsibilities:


  1. Leadership and Staff Management:

    • Recruit, hire, train, and manage restaurant staff.
    • Schedule and coordinate shifts, ensuring adequate staffing levels.
    • Conduct regular performance evaluations and provide constructive feedback.
    • Foster a positive and inclusive work environment, addressing employee concerns promptly.
  2. Customer Service:

    • Ensure exceptional customer service standards are met consistently.
    • Handle customer complaints and feedback effectively, resolving issues promptly.
    • Monitor customer satisfaction and implement improvements as needed.
  3. Operations Management:

    • Oversee daily restaurant operations, ensuring smooth and efficient functioning.
    • Maintain high standards of cleanliness, sanitation, and safety.
    • Manage inventory, order supplies, and ensure proper stock levels.
    • Conduct regular inspections to ensure compliance with health and safety regulations.
  4. Financial Management:

    • Develop, manage, and monitor the restaurant's budget.
    • Analyze financial reports, identifying areas for cost control and revenue enhancement.
    • Oversee payroll processing and manage other financial aspects of the restaurant.
    • Implement strategies to improve profitability and achieve financial targets.
  5. Marketing and Promotion:

    • Develop and implement effective marketing strategies to attract and retain customers.
    • Promote special events, seasonal offers, and new menu items.
    • Manage the restaurant's social media presence and online reputation.
    • Engage with the community and build strong customer relationships.
  6. Menu Planning and Development:

    • Collaborate with the culinary team to design and update menus.
    • Ensure menu items are profitable, popular, and match customer preferences.
    • Conduct market research to stay informed about industry trends and customer demands.
  7. Compliance and Reporting:

    • Ensure compliance with local, state, and federal regulations, including health and safety standards.
    • Prepare and submit required reports and documentation promptly.
    • Stay informed about industry regulations and best practices.
  8. Vendor and Supplier Relations:

    • Negotiate with suppliers to secure the best prices and quality.
    • Manage relationships with vendors, ensuring timely delivery of goods and services.
    • Monitor supplier performance and address any issues that arise.
  9. Event Planning and Management:

    • Coordinate and oversee private parties, catering events, and special functions.
    • Ensure events are executed smoothly and meet customer expectations.
    • Work closely with clients to understand and fulfill their requirements.
  10. Strategic Planning:

    • Set long-term goals and objectives for the restaurant.
    • Develop and implement business plans to achieve these goals.
    • Identify opportunities for growth and improvement, and implement appropriate strategies.
Qualifications:


  • 5+ years of proven experience in restaurant management, preferably in high-end or innovative dining concepts.
  • Strong understanding of restaurant management, operations, and financials.
  • Excellent leadership, communication, and interpersonal skills.
  • Ability to work in a fast-paced environment and manage multiple priorities.
  • Strong problem-solving skills and a customer-focused mindset.
  • Proficiency in using restaurant management software and POS systems.
  • Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred).
Physical Requirements:


  • Ability to stand for extended periods.
  • Ability to lift and carry items up to [weight] pounds.
  • Flexibility to work evenings, weekends, and holidays as needed.
Compensation:


  • Competitive salary commensurate with experience.
  • Performance-based bonuses.
  • Benefits package, including health insurance, paid time off, and retirement plans.

Join us in bringing the flavors of Southeast Asia to Pasadena and be part of our exciting journey to expand Star Leaf's presence in the US