IT Program Manager
4 weeks ago
Job Location: Irving, TX (Hybrid/Need Locals only)
Job Duration: Long-TermJob Description:
- As Program Manager on the Commercial Digital team, you will partner with business and technical teams to drive the delivery of innovative digital solutions for our Institutional & Specialty Sales and Service teams with an initial focus that includes the Client's platforms. This individual is an integral member of the digital leadership team for those platforms and more.
- Client's internal global platform to enable our field service and sales teams to work more efficiently and effectively to deliver world class experiences for Client's customers. It is a mobile first application built on Salesforce and other supporting technologies, featuring enhanced scheduling and routing capabilities, in-app ordering, and other impactful sales and service call features.
- Client's proprietary data and analytics platform.
- It utilizes numerous data sources to generate actionable insights for Client's external and internal customers.
- These insights are focused on improving customer performance and outcomes as part of improving the overall Client customer experience.
- Program Management
- Work with delivery teams to identify high-level milestones
- Regularly collaborate with the delivery team leads and coordinate cross-project activities
- Work across teams to identify, track, and manage key dependencies
- Maintain and report regular status on a consolidated RAID (risks, actions, issues, and decisions) log
- Monitor and provide visibility on status of development backlog, release progress and other key program/health metrics
- Drive resolution and communication on key high impact cross team issues/risks
- Act as escalation point and/or drive resolution on higher impact issues/roadblocks
- Assist with resource planning and budgeting activities
- Review, refine and drive team adherence to standards and processes
- Identify, raise, and track improvement opportunities
- Build a culture of strong engagement, accountability and high performance across functions and delivery teams
- Build digital project competencies and attract, mentor and groom digital talent
- 10+ years of significant work experience
- 3 - 5+ years of project management experience in a fast paced IT/Digital environment
- 3+ years of experience with Agile software delivery methodologies
- Bachelor's degree in computer science, project management, or equivalent
- 1+ years of experience working with the Salesforce.com platform
- Certified ScrumMaster (CSM) or PMI Agile Certified Practitioner (PMI-ACP)
- Certified Project Management Professional (PMP)
- A solid understanding of IT systems, networking, and computer software
- Excellent verbal, written, and presentation skills
- Effective leadership skills with the ability to motivate teams
- Logical problem solver who can operate under constraints
- Strong organizational skills with the ability to manage multiple tasks and competing priorities
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