IT Program Manager

4 weeks ago


Irving, United States Apptad Inc Full time
Job DescriptionJob DescriptionJob Title: IT Program Manager
Job Location: Irving, TX (Hybrid/Need Locals only)
Job Duration: Long-TermJob Description:
  • As Program Manager on the Commercial Digital team, you will partner with business and technical teams to drive the delivery of innovative digital solutions for our Institutional & Specialty Sales and Service teams with an initial focus that includes the Client's platforms. This individual is an integral member of the digital leadership team for those platforms and more.
  • Client's internal global platform to enable our field service and sales teams to work more efficiently and effectively to deliver world class experiences for Client's customers. It is a mobile first application built on Salesforce and other supporting technologies, featuring enhanced scheduling and routing capabilities, in-app ordering, and other impactful sales and service call features.
  • Client's proprietary data and analytics platform.
  • It utilizes numerous data sources to generate actionable insights for Client's external and internal customers.
  • These insights are focused on improving customer performance and outcomes as part of improving the overall Client customer experience.
What You Will Do:
  • Program Management
  • Work with delivery teams to identify high-level milestones
  • Regularly collaborate with the delivery team leads and coordinate cross-project activities
  • Work across teams to identify, track, and manage key dependencies
  • Maintain and report regular status on a consolidated RAID (risks, actions, issues, and decisions) log
  • Monitor and provide visibility on status of development backlog, release progress and other key program/health metrics
  • Drive resolution and communication on key high impact cross team issues/risks
  • Act as escalation point and/or drive resolution on higher impact issues/roadblocks
  • Assist with resource planning and budgeting activities
  • Review, refine and drive team adherence to standards and processes
  • Identify, raise, and track improvement opportunities
  • Build a culture of strong engagement, accountability and high performance across functions and delivery teams
  • Build digital project competencies and attract, mentor and groom digital talent
Minimum Qualifications:
  • 10+ years of significant work experience
  • 3 - 5+ years of project management experience in a fast paced IT/Digital environment
  • 3+ years of experience with Agile software delivery methodologies
  • Bachelor's degree in computer science, project management, or equivalent
Preferred Qualifications:
  • 1+ years of experience working with the Salesforce.com platform
  • Certified ScrumMaster (CSM) or PMI Agile Certified Practitioner (PMI-ACP)
  • Certified Project Management Professional (PMP)
  • A solid understanding of IT systems, networking, and computer software
  • Excellent verbal, written, and presentation skills
  • Effective leadership skills with the ability to motivate teams
  • Logical problem solver who can operate under constraints
  • Strong organizational skills with the ability to manage multiple tasks and competing priorities

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