Customer Service Representative

4 weeks ago

Las Vegas, United States EPIC WORLDWIDE, LLC. Full time
Job DescriptionJob Description

Qualifications

  • Experience:

    • Customer Service, 3 years (Required)

  • Work authorization:

    • United States (Required)

Full Job Description

Large format print operation looking for a qualified, detail oriented customer service representative.

Responsibilities:

  • Managing incoming calls and customer service inquiries
  • Generating estimates that develop into sales orders
  • Identifying and assessing customers’ needs to achieve satisfaction
  • Updating worksheets
  • Creating quality control folders for production

Customer Service Rep will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

  • Manage large amounts of incoming calls
  • Generate sales estimates
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Constant update of production software
  • Act as a liaison between departments to push projects through production

Requirements

  • Proven customer support experience or experience as a client service representative
  • Strong phone contact handling skills and active listening
  • Familiarity with Quickbooks preferred
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High attention to detail

Job Type: Full-time

Pay: $10.50 - $15.00 per hour DOE

Benefits:

  • Paid Time Off

Schedule:

  • 8 Hour Shift

Experience:

  • Customer Service: 3 years (Required)

Work authorization:

  • United States (Required)

Work Location:

  • One location

Work environment:

  • Front desk

Communication method(s) used:

  • Email
  • Phone

This Job Is Ideal for Someone Who Is:

  • Dependable -- more reliable than spontaneous
  • Detail-oriented -- would rather focus on the details of work than the bigger picture
  • Autonomous/Independent -- enjoys working with little direction
  • Graphic Design or Print Shop experience preferred

NO PHONE CALLS- Please apply online

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