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Housekeeper

2 months ago

Las Vegas, United States Exchange Hotels Management LLC Full time
Job DescriptionJob Description

General Summary of Job Duties

At Hyatt Place Las Vegas in the Silverton Village, we believe our guests select Hyatt Place because of our caring and attentive team members who are focused on providing efficient service and meaningful experiences. Our Housekeepers clean guest rooms and other hotel areas as assigned, ensuring the established standards of cleanliness. Responsible for reporting any maintenance deficiencies and handling guest requests or complaints, seeking assistance from leadership when necessary. Ensures the confidentiality and security of all guest rooms. Hospitality demands a flexible schedule that may require extended hours as business requires – on any day at any hour, including evenings, weekends, and holidays.

Principle Responsibilities and Duties

  • Report to work when scheduled, on time, in proper uniform, including nametag.
  • Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
  • Ensure security of any assigned keys.
  • Review assignment sheet and update completed assignments. Check with Supervisor for additional assignments throughout the shift.
  • Review assigned areas and complete general removal of any trash or debris.
  • Stock designated supplies and equipment.
  • Maintain cleanliness and organization of closets; remove trash, wipe down shelves/counters; sweep and wax floor; remove non-floor closet items and transport to proper storage areas.
  • Clean designated areas with proper chemicals, tools and equipment.
  • Ensure that nothing is stored in stairwells.
  • Transport any food and beverage trays/items in public areas to service areas.
  • Transport linens and other supplies as requested to and from housekeeping teams on the floors.
  • Check under furniture for debris and remove if present; reposition furniture to correct floor plan.
  • Inspect condition of all furniture for tears, rips and stains and report damages to Supervisor. Dust and polish all woodwork.
  • Remove all dust, debris and foreign particles from upholstered furniture, including crevices and under cushions.
  • Dust pictures, frames, mirrors, fire extinguisher boxes, exit signs, air vents.
  • Clean all lamps, light fixtures and light switches; check for proper working condition.
  • Remove dust, spots and smears from windows, frames and ledges; wash windows as assigned.
  • Remove dust, grease and smears from house/public phones and reposition properly.
  • Remove dust on drapes and realign to correct position.
  • Inspect condition of planters and plants; remove debris, polish planters.
  • Remove dust, dirt, marks and fingerprints from doors and door frames.
  • Remove stains, scuff marks, and dust from baseboards, ledges and corners.
  • Empty trash containers into proper containers for recycling.
  • Use designated chemicals, supplies and equipment to clean various floor surfaces (mops, buffers, vacuums, wet vacuum, extractor, shampoo machine, etc.). Replace floor mats. Remove debris from elevator tracks.
  • Empty vacuum cleaner bags, replace and clean machines.
  • Remove soil, dirt, soap build-up and hair from public bathroom mirrors, vanities, sinks, toilets/urinals, and floors.
  • Replace facial and toilet tissues, hand towels, soaps in correct amount and location.
  • Sweep front entrance.
  • Sweep pool deck.
  • Remove soiled towels from pool area and return them to Laundry.
  • Report any damages or maintenance problems to the Supervisor.
  • Turn over any lost and found items to the Supervisor immediately.
  • Handle guest complaints, ensuring guest satisfaction.
  • Ensure security of hotel property.
  • Exhibit a friendly, helpful and courteous manner when dealing with guests and fellow employees.

General Job Responsibilities and Duties:

  • Maintain a high quality of guest service according to Silverton Be Amazing Service Standards.
  • Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
  • Adhere to all appearance and uniform standards.
  • Maintain an open line of communication with Managers.
  • Maintain a positive and professional demeanor during all interactions with guests, fellow Team Members, and Vendors.
  • Ability to accept performance feedback in a professional manner.
  • Regular attendance on all scheduled shifts is considered an essential function of the job.
  • Arriving on time for all scheduled shifts is considered an essential function of the job.
  • Other duties as assigned.

To perform the job successfully, an individual should demonstrate the following Silverton Values:

· Character: Always do the right thing and treat everyone with dignity and respect.

· Collaboration: Celebrate Diverse ideas, thought and talents.

· Care: Be KIND to yourself and each other.

· Fun: Our guests are here to have FUN, so we should have FUN, too

· Excellence: Be Amazing

Skills, Education & Other Requirements

· Must be able to move continuously for an 8-10 hour shift on a hard surface.

· Must be able to move a minimum of 20 pounds up to 5 feet high without the aid of another person.

· Must be able to ascend up to 6 feet in height on a step ladder.

  • Must be able to position one’s self appropriately in order to efficiently make beds, carry trash, vacuum, dust, assist guests with luggage, and set up meeting rooms.

Required Work Cards

  • Identification that establishes identity
  • Identification that establishes the right to work in the United States