Field Service Representative

INTRODUCTION TO AM GENERAL

AM General develops and builds specialized ground vehicle systems that get the US Armed Services and our allies to and from their mission safely. Our innovative spirit delivers advanced, rugged, resilient, and dependable mobility solutions. We are one team dedicated to producing the best products for our customers. We have a collective understanding that at AM General our purpose is to serve those who serve to protect us.

We R.I.D.E. with Sgt. Smith

We are Responsive We have Integrity We are Dynamic We exhibit Excellence

PRINCIPLE DUTIES AND RESPONSIBILITIES

• Serve as Subject Matter Expert on all AM General automotive systems including the JLTV (Joint Light Tactical Vehicle), trailers, and HMMWV (High Mobility Multi Wheeled Vehicle) including having excellent technical knowledge, tooling requirements, and maintenance procedures to support customers worldwide
• Attend vehicle training on the new JLTV A2 FoV & trailers in South Bend, Indiana and/or also Michigan
• Support contract requirements by conducting short- and long-term field service support to customers worldwide
• Support customers with technical and service inquiries and deliver the highest level of customer support
• Support our Engineering group during testing efforts at various test sites throughout CONUS & OCONUS as necessary
• Support the AM General Military Training department by providing OPNET & FLMNET training to both U.S. and Foreign customers
• Provide highly detailed field service reports outlining program status, vehicle status, deficiencies, and all repairs
• Perform troubleshooting and Maintenance in support of prototype Government vehicle testing and all other AM General departmental operations as required
• Promotes AM General Training and Field Service department capabilities to customers worldwide
• Serve as liaison between customer field operations and manufacturing, engineering, and quality for component issues and or other product concerns
• Provide daily vehicle status updates in written and verbal format
• Support both the opening and closing of the Test Facility/Testing Event
• Participating in Test Meetings, Test Readiness Review (TRR), and FACAR (Failure Analysis and Corrective Action Report) Reviews via teleconference or on-site
• Review released Test Incident Reports (TIRs) through the Vision Digital Library System (VDLS) and deliver FACAR responses as required
• Performs all task orders assigned by the Manager of Test Site Operations
• Be willing to travel to stand up and support other Government Test Site locations besides the main place of work as required

KNOWLEDGE AND SKILLS

• An automotive vocational degree or five-year automotive technical experience is a must
• Automotive Service and Excellence (ASE) Certifications are a plus
• Prior Military Occupational Specialty (MOS) experience in the maintenance field related to the JLTV (Joint Light Tactical Vehicle) its companion trailers, and the HMMWV (High Mobility Multi Wheeled Vehicle) FoV is desirable
• Previous experience in both Operator and Maintainer level instruction is highly beneficial in this role
• Highly proficient with Microsoft Suite (Word, Excel, PowerPoint, and SharePoint) is required
• Willingness to travel within CONUS and OCONUS locations for extended periods and have sufficient credit to be approved for a company credit card
• Able to identify, troubleshoot, and permanently correct automotive electrical, pneumatic, hydraulic, and mechanical issues and apply a wide range of mechanical concepts and principles in order to rapidly return test assets to mission-capable status
• Must have extremely strong communication skills in English (written and verbal), the ability to work independently and as part of a team, multi-task with attention to detail, have strong customer service skills with problem-solving skills, and a high level of initiative
• Extensive working knowledge of diagnostic and repair equipment
• Have a solid understanding of the theory and operation of a CAN BUS network and be able to troubleshoot/repair is a plus
• Experience providing both Government and OEM prototype test site support, Total Package Fielding (TPF) as it pertains to the JLTV is desirable
• High level of integrity and professionalism
• Ability to secure a US Government Security Clearance

PHYSICAL EFFORT

• Sight: must be able to regularly read computer screen, reports, and various documents with detail and clarity to accomplish work tasks in a safe and efficient manner, including regular use of adequate close vision, distance vision, color vision, peripheral vision, and ability to adjust focus
• Hearing: must be able to regularly hear well enough to communicate
• Hand-Eye Coordination: must be able to regularly coordinate one’s eyes with one’s fingers, wrists, or arms to move, carry, or manipulate objects or to perform other job-related tasks
• Manual Dexterity: must be able to regularly make quick, accurate, skillful, and coordinated movement with hands and arms to grasp, place, move, or use objects such as phone, computer, and other office equipment, tools, or controls
• Agility: must be able to regularly bend, stretch, twist, or reach out with the body, arms, or legs to perform job tasks, including the ability to move throughout all areas of the facility, Company’s property surrounding facility, or additional work areas
• Climbing / Kneeling: must be able to occasionally climb, kneel, bend over, stoop, kneel, crouch, or crawl, with balance
• Lifting: must be able to occasionally lift up to 25 pounds with or without assistance
• Physical Strength: must be able to occasionally lift, push, pull, or carry objects using hands, arms, back, abdominal muscles, shoulders, legs, or a combination of these muscle groups
• Stamina: must be able to occasionally exert oneself physically over long periods of time, including performing repetitive or strenuous tasks as well as standing and sitting for long periods

WORKING CONDITIONS

• Physical Location: This position operates between an office and manufacturing plant environment and is often assigned to a specific shift or hours. The Employee must be able to perform job functions in an environment with varying difficult work conditions such as extreme cold, heat, inclement weather, at heights, and/or while exposed to constant/intermittent loud noises
• Teamwork: This position will work with others to ensure efficiency in the workplace
• Listening Skills: This position will need to understand how to use machinery properly and safely to prevent accidents and ensure all tasks are completed accurately
• Ability to follow instructions: Managers assign tasks and responsibilities, which vary; this position should be able to follow instructions competently
• Methodical approach: Production lines follow a set process, so this position needs a methodical approach to ensure all tasks are completed in the correct order for a smooth-running production line
• Concentration: This position may perform the same or similar tasks repeatedly, so a strong level of concentration when carrying out these tasks is important for quality control purposes. This role is often fast paced, so being able to maintain focus at all times is important

TRAVEL REQUIREMENTS

Up to 90% travel may be required. Must have or be able to obtain a US Passport.