![Pinnacle Bank Bank of Colorado](https://media.trabajo.org/img/noimg.jpg)
Software Operations Support I
1 month ago
Description/Job Summary
This position provides support in the area of Software Operations Support Services for Pinnacle Support Center and its affiliated banks.
Responsibilities/Duties
- Provides support for all software and software environments on Pinnacle network.
- Provides direct day-to-day support of Pinnacle software to all employees.
- Tasked with the implementation and maintenance of Pinnacle software loaded in the Datacenter and Branches.
- Implements best practices, playbooks for remediation, and processes for the software supported and the servers / workstations the software runs on.
- Works with the Software Operations Support Supervisor and the Information Security Department to address issues and vulnerabilities related to Pinnacle software.
- Performs other duties as assigned by management.
- Regular and reliable attendance.
Preferred Skills
- Skills in problem solving and decision making
- Ability to communicate effectively with management, customers, and coworkers.
- Ability to work with accuracy and attention to detail.
- Ability to meet deadlines.
Preferred Experience
- 2-3 years of work experience as computer technician.
- Basic knowledge of software administration and banking operations.
- Basic knowledge of networking computers and servers.
- Basic knowledge of routers, switches, and other programs.
Required Education
High School diploma or equivalent
Details
We offer fair and competitive compensation as well as bonus based on an employee's years of service and possible discretionary merit bonuses. Employees also have the opportunity to participate in the Bank incentive programs based on charter/branch guidelines. Other benefits include:
- 8 paid holidays
- 17 PTO days each year for the first five years of employment. Employees must also complete the 90-day introductory period prior to accruing PTO.
- New employees will receive 12 hours of paid sick time upon their hire date
- After five years, 22 PTO days each year
- Health, dental, prescription drug card, vision, and voluntary life insurance plans
- Health Savings Account with employer contributions
- Flexible medical and dependent care spending plans
- Parental Leave after one year of full time employment
- 401K plan after 3 months and start of next quarter with employer contributions and profit sharing
- Free checking account and basic printed checks
- Free safe deposit box
- $15,000 group term life insurance
- Long term disability insurance
- Employee Assistance Program
- Educational Assistance
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