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Jira Developer/Admin
4 months ago
Essential Duties and Responsibilities:
- Participate in application configuration, analysis, management, and maintenance in an enterprise environment, including (where applicable):
- Access administration and user onboarding.
- Issue resolution, patching, and performance monitoring.
- Reliability, backup, disaster recovery, and business continuity.
- Monitor system logs for unusual activity and escalate or make recommendations for resolution.
- Participate in infrastructure projects to provide application specifications and requirements, as well as operational, run book, and capacity planning information.
- Support user training activities.
- Adhere to Quality System Procedures and Change Control.
- Provide application end user support.
- Respond, resolve, or escalate reported incidents.
- Under management direction, may participate as SME for audits.
- Responsible for coordinating application needs from back-end platforms through user interface.
- Ensure stability, integration, and integrity of production systems.
- Complete all QA Non-Conformance and Corrective Actions in a timely manner, as required.
- Participate in assessment of application security and identity management requirements, where applicable.
