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Communication Specialist

4 months ago

Rifle, United States EMS Unlimited Full time
Job DescriptionJob DescriptionCompany Description

EMS Unlimited is an exciting, growing and professional provider of many EMS related services such as Wildland & Disaster Response, Special Event Medical, EMS Staffing, EMS Training and ambulance transport. We are seeking motivated and positive professionals who understand the importance of positivity, optimism, teamwork and continuous improvement.

We pride ourselves on a sense of team and value those who are patient care focused, customer service driven and excited to represent our industry and organization in a professional manner. EMS Unlimited is a Paramedic-owned and operated organization that knows what you expect from an EMS job. We are seeking team members who are ready to help us expand and improve on every level. Learn more about EMS Unlimited at www.ems-unlimited.com.

Job Description

POSITION IDENTIFICATION

Reports to: Operations Director

  • Part-time (PRN, as needed)
  • No Benefits
  • A drug free workplace
  • An Equal Opportunity Employer (EEO)

COMPENSATION

  • Orientation & Training paid at $15.00 per hour
  • $2.00 per hour when "on-call"
  • $15.00/ per unique "incident"
    • An “incident” is defined as a transport request that may or may not result in an EMS Unlimited Transport. 
      • Multiple phone calls may be associated with the same “incident”
    • Callers requesting information or asking questions or calling for a reason other than requesting an ambulance transport are not considered “incidents”
  • Overtime is paid as required by law according to the job being performed
    • Unscheduled overtime must be approved by a supervisor prior to actual occurrence
  • Travel is not required

SCHEDULE

Communication Specialists may be scheduled for 24, 48, or 72 hour on-call shifts. Scheduling for shifts is accomplished through coordination with the Scheduling and Logistics Coordinator. Each Communications Specialist will be required to be on-call for a minimum of 48 hours per month and attend monthly dispatch meetings. Dispatch meetings will rotate from a weekday to weekend each month. Required to attend 1 live meeting per quarter. 

POSITION SUMMARY

The EMS Unlimited Communication Specialist is the front-line of customer service and must bring an above average level of customer service to our hospital and transport team customers. While on-call the employee must be able to answer their own phone for the duration of their shift. Calls for service will be forwarded to the employees phone (can be cellular or landline), at which point the Communication Specialist will intake transport request information and relay appropriate details to the on-duty transport staff. The Communication Specialist will be required to maintain, while on-call knowledge and awareness of current transport capabilities. This will include monitoring for crew-rest and fatigue and weather conditions. General duties will include but are not limited to, answering the phone from a transport requesting facility in a kind, compassionate and customer service driven manner, inputting data into web based forms, utilizing text platforms to dispatch EMS transport units and update requesting facilities when needed. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Maintain a superior level of customer service through multiple mediums of communication such as phone and text. 
  • Manage and triage multiple requests for service
  • Manage on-duty transport teams
  • Input transport data
Qualifications

QUALIFICATIONS

  • Background in basic medical terminology preferred
  • Current Colorado Paramedic or EMT license is strongly preferred
  • Strong communication skills
  • General working knowledge of computers and technology systems
  • Be able to complete all physical requirements of the job with or without a reasonable accommodation


Additional Information

Getting paid and paid well is important

If you are looking for an opportunity to grow, learn and build something amazing, something we can all be proud of and something that is accomplished as a team, we look forward to meeting you. If you are scrolling through jobs - sorting them by highest paying jobs first, we may not be a great fit for you. 

All information will be kept confidential according to EEO guidelines.