ESL Program Manager

Job Title: ESL Program Manager

Supervisor’s Title: Academic Dean/VP of Academics/Director of Academics

Department: Academics

General Summary: The Program Manager is responsible for hiring, training, coaching, and developing the faculty within one or more programs as well as for the delivery of the approved curriculum. The Program Manager works with academic leadership and faculty to ensure student academic successes and retention.

Essential Job Duties & Responsibilities:

• Assess hiring needs per assigned programs

• Recruit and hire faculty for ESL programs

• Train, mentor, and monitor faculty

• Maintain faculty files for all assigned programs

• Conduct regular faculty meetings

• Coordinate events and build community resources

• Advise students on satisfactory academic progress (SAP)

• Conduct classroom observations

• Organize campus events

• Actively contribute to program development and improvement

• Participate in curriculum review and evaluation

• Participate in orientation for new students

• Promote best practices in second language acquisition among faculty

• Assist with scheduling of courses and teaching assignments

• Assist with identifying trends in student academic success and create retention initiatives

• Ensure that assignment submission, test taking, and grading are completed correctly and on time

• Collaborate with academic leadership on maintaining accreditation requirements

• Other duties and special projects as assigned

Required Knowledge, Skills, and Abilities:

• Commitment to academic excellence

• Effective oral and written communication skills

• Strong sense of customer service

• Knowledge of pedagogical methods

• Knowledge of Learning Management Systems (LMS)

• Team building skills & leadership aptitude

• Ability to maintain confidentiality of information

• Ability to use the following equipment and software packages with proficiency: Microsoft Office Suite and ability to use online learning tools

Supervisory: This position directly supervises Faculty. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Education and Experience: The position requires a Bachelor’s degree, preferably in the fields of TESOL/TEFL, ESL, second language acquisition, linguistics/applied linguistics. At least two years relevant work experience in the education setting is required. Minimum of 2 years supervisory experience required, preferably in an academic setting.

Language Skills: Ability to read, analyze, and interpret the most complex documents. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to write speeches and articles using original or innovative techniques or style. Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups, and/or boards of directors.

Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Skills: Ability to read, analyze, and interpret the most complex documents. Ability to respond effectively to the most sensitive inquiries or complaints. Ability to write speeches and articles using original or innovative techniques or style. Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, public groups, and/or boards of directors.

Equipment/Computer Skills: Incumbent must be able to use the following equipment and software packages with proficiency:

• Microsoft Office Suite

• SMS

• Basic internet usage & research skills

• Other technical skills as course requires

Behavioral Competencies:

• Motivational/Leadership - Passionate about teaching; Exhibits confidence in self & others; inspires respect & trust; shows courage to take action; motivates others to perform well.

• Classroom Management skills – Understands how to handle difficult student situations; promotes trust between instructor and students; encourages mutual respect; engenders good behavior.

• Conflict Resolution - Encourages open communication; confronts difficult situations; maintains objectivity; keeps emotions under control.

• Managing People - Effectively leads and develops staff. Effectively directs staff and provides ongoing feedback. Accurately evaluates performance, matches abilities and job requirements, establishes an effective working relationship.

• Teambuilding - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit.

• Delegation - Delegates work assignments; matches responsibility to person; sets expectations & monitors activities; provides recognition for results.

• Verbal Communications - Speaks clearly & persuasively; Listens well; responds appropriately; Personable; Demonstrates presentation /platform skills.

• Innovation - Displays original thinking & creativity; meets challenges with resourcefulness; generates suggestions for improving work.

• Analytical Skills - Collects & researches data; uses intuition & experience to complement data; designs work flows & procedures.

• Initiative - Self-starting; Creative; Motivated; Searches for new, improved methods and procedures.

• Problem Solving - Identifies and resolves problems in a timely manner; Develops alternative solutions; Works well in group problem solving situations; Can “think on your feet”.

• Diversity Commitment - Shows respect & sensitivity for cultural differences; promotes a harassment free environment; ability to work with diverse population of students and staff.

• Dependability - Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals.

• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

• Organized - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Works in an organized manner; plans for additional resources; sets goals & objectives. Monitors own work to ensure quality.

• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

• Judgment - Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

• Ethics - Treats people with respect; Works with integrity and ethically; Upholds organizational values.

Physical Demands: While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; talk and hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment: The noise level in the work environment is usually moderate.

Benefits Offered

• Health Insurance.
• Dental Insurance
• Vision Insurance
• Retirement Plan
• Profit Sharing
• 401K
• Life Insurance
• Paid Time Off (Vacation & Earned Sick Time)
• Employee Discount Program