Front Desk Membership Specialist

4 weeks ago

Woodbridge, United States UFC GYM Woodbridge, VA Full time
Job DescriptionJob DescriptionThe Front Desk Membership Specialist will represent UFC GYM by providing a welcoming, informative and entertaining experience for all members and guests during their visits. This position is responsible for driving potential members into the gym to deliver industry leading customer services to them as well as our current members. This service must translate into exceeding personal revenue targets issued by management through both internal and external prospecting.

ESSENTIAL DUTIES & RESPONSIBILITIES


Lead Generation & Appointment Booking

  • External marketing, promotions and prospecting. This is a daily activity and requires off site promotions including distributing passes, building relationships with local merchants and branding events to inform the community of UFC gym and services, ultimately resulting into leads. (A lead is a non-members name and contact information.)
  • Internal marketing and prospecting. This includes collecting leads at the point of enrollment and from the current member base through relationship building and referral tables. These activities must translate into lead gathering.
  • Book membership appointments through productive phone activities and meet or exceed monthly appointment goals set forth by the company.
  • Ensure that appointments are booked to translate into enough guests and meet or exceed monthly guest goal set forth by the company.


Guest Touring, Membership Presentations, & Personal Production

  • Ensure that 100% of guests are presented the Fitness Tour when touring guests around the gym as detailed in the Membership Specialist Playbook.
  • Use the company approved presentation when presenting membership options to non-members.
  • Ensure Personal Sales Room Financial goals are met or exceeded each month
  • Responsible for New Member Sales Revenue (NMS), Point of Sales Personal Training Revenue (POS PT) and New Electronic Funds Transfer Sets (EFT).
  • Ensure integrity of each sale by attaching supporting documents and signature (corporate approved specials, discounts, etc.) with each agreement.


Customer Service

  • Ensures that guests and members are warmly greeted and promptly assisted
  • Ensures incoming calls are answered in a professional and efficient manner
  • Provide the highest level of customer service possible when communicating and interacting with guests.
  • Assist in maintaining a clean and operational facility.
  • Accountable for saving members that are requesting to cancel their membership.
  • Maintains the Maintenance Log, Fitness profiles, telephone inquiries and group fitness reservations
  • Immediately reports or escalates to management any unsafe conditions or emergency situation
  • Ensures proper member check-in procedures are followed
  • Responds effectively to member questions, requests and concerns and escalates to management immediately if unable to resolve


Miscellaneous

  • Keeps front desk and lobby neat and clean at all times
  • Monitors retail goals and ensures club is on track to meet and exceed assigned goals
  • Calls all past due members with Front Desk Representatives regarding late dues and down payments
  • Partners with the maintenance and janitorial staff to immediately address any maintenance or cleanliness issues around the club


REQUIRED QUALIFICATIONS:


Knowledge, skills & abilities

  • In-depth knowledge of sales practices and techniques.
  • General understanding of Fitness Industry.
  • Ability to work with computers.
  • Must have good interpersonal communication skills.
  • Excellent customer service skills
  • Independent, self-starter with strong organizational skills.
  • Must be a team player


Minimum certifications/educational level:

  • High school degree or GED required.
  • Must complete company sales training and orientation program.


Minimum experience:

  • 1-2 years sales experience preferred.


  • Front Desk Associate Early Morning Shift

    2 days ago

    Woodbridge, United States Gold's Gym LowellKrongaard Group Full time

    Front Desk Associate We are looking for early risers! We are looking to hire for the 4:00am opening shift, this shift runs until 9am. The Front Desk Associate will greet and direct members, guests and staff as they enter the gym. This position will provide assistance to members along with inquiries about gym operations and policies, as well as perform...

  • Front Desk Associate Early Morning Shift

    3 days ago

    Woodbridge, United States Gold's Gym LowellKrongaard Group Full time

    Job DescriptionJob DescriptionFront Desk AssociateWe are looking for early risers! We are looking to hire for the 4:00am opening shift, this shift runs until 9am.The Front Desk Associate will greet and direct members, guests and staff as they enter the gym. This position will provide assistance to members along with inquiries about gym operations and...

  • Front Desk Associate

    15 hours ago

    Woodbridge, United States Tots To Teens Therapy Services Inc Full time

    Job Overview: Join our creative, energetic and knowledgeable team! We are currently seeking a client front desk associate for our clinic in Woodbridge, VA. We welcome personable, energetic, and quick learner who are excited to be a welcoming connection for the families we serve. Full time position is available. **Responsibilities**: - Greet clients upon...

  • Front Desk Associate Early Morning Shift

    1 hour ago

    Woodbridge, United States Gold's Gym International, Inc. Full time

    Front Desk Associate We are looking for early risers! We are looking to hire for the 4:00am opening shift, this shift runs until 9am. The Front Desk Associate will greet and direct members, guests and staff as they enter the gym. This position will provide assistance to members along with inquiries about gym operations and policies, as well as perform...

  • Front Desk Supervisor

    3 weeks ago

    Woodbridge, United States Highgate Hotels, Inc. Full time

    The Front Office Manager is responsible for ensuring the operation of the Guest Services, Concierge and Uniformed Services/ Transportation in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to a Front Desk, Guest Service, Supervisor, Office Manager, Accounting, Hotel

  • Front Desk Associate

    2 days ago

    Woodbridge, United States SwimKids Swim School Full time

    Are you looking for an exciting job that keeps you connected with children and their families? Join SwimKids Swim School as a Front Desk Associate! Welcome our customers and their children with excitement into our swim school and assist families with current enrollments and new registrations for swim lessons. This role is for candidates with a passion for...

  • Front Desk Associate

    3 days ago

    Woodbridge, United States SwimKids Swim School Full time

    Job DescriptionJob DescriptionAre you looking for an exciting job that keeps you connected with children and their families? Join SwimKids Swim School as a Front Desk Associate! Welcome our customers and their children with excitement into our swim school and assist families with current enrollments and new registrations for swim lessons. This role is for...

  • Medical Front Desk Receptionist

    4 weeks ago

    Woodbridge, United States Therapy Intervention & Behavior Solutions Full time

    **Responsibilities**: - Greet patients as they arrive at the front desk & - Checking patients in and Scheduling/Confirming patient appointments for the future. - Collecting payments from patients. - Answering the phone and taking calls from patients - Reviewing patient records and obtaining insurance information. - Provide excellent customer service and...

  • Front Desk Dental Receptionist

    7 days ago

    Woodbridge, United States Opitz Family Dental Full time

    We are a private dental office looking for front desk receptionist who can multi-task and build great relationship with us and our patients. We work as a team and as a family and are ready to make the work environment more like a home. This position will start as a Part time position (Monday, Tuesday, and Thursday, Friday). The hours are 8am to...

  • Front Desk Agent

    4 weeks ago

    Woodbridge, United States Hampton Inn Potomac MillsWoodbridge Full time

    The best guest service representatives will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm and poise. Pay: $12.00 - $13.00 per hour **Benefits**: - Dental insurance - Health insurance Schedule: - 8 hour shift - Weekends as needed Work setting: - In-person **Experience**: - Front desk: 1 year...

  • Front desk receptionist/Concierge

    3 days ago

    Woodbridge, United States Tribute at The Glen Full time

    Job DescriptionJob DescriptionPeople taking care of people, that's who we are and what we do at Cogir Senior Living!What to expect...Cogir Senior Living (formerly Cadence Living) is hiring a friendly, organized, and outgoing Front Desk Concierge in our beautiful retirement community Tribute at The Glen.As the first point of contact with our residents,...

  • Front Desk Agent

    1 month ago

    Woodbridge, United States Courtyard Potomac Mills Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Front Desk Agent

    5 hours ago

    Woodbridge, United States Highgate Hotels Full time

    Compensation Type Hourly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and...

  • Front Desk Agent

    3 weeks ago

    Woodbridge, United States Highgate Hotels Full time

    Compensation Type Hourly Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and...

  • Front Desk Agent

    2 weeks ago

    Woodbridge, United States Residence Inn Potomac Mills Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Front Desk Agent

    3 weeks ago

    Woodbridge, United States Highgate Hotels Full time

    HourlyHighgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of...

  • Front Desk Agent

    5 hours ago

    Woodbridge, United States Highgate Hotels Full time

    HourlyHighgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of...

  • Front Desk Agent

    4 weeks ago

    Woodbridge, Virginia, United States Courtyard Potomac Mills Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and...

  • Welcome Desk Associate

    1 day ago

    Woodbridge, United States JCC of Greater New Haven Full time

    **OVERVIEW**: This is a part-time position around 8 hours a week, **with a definite requirement to work on Sundays.** **Responsibilities**: - Greet and welcome guests - Answer questions and address concerns - Answer all incoming calls and redirect them if necessary - Sign up new members - Other duties as assigned (mailings etc.) - Be aware of surroundings...

  • Full- Time Spa Sales Manager

    3 days ago

    WOODBRIDGE, United States HAND & STONE Full time

    Hand and Stone Massage and Facial Spa is looking for an energetic Spa Sales Manager with enthusiasm, strong organizational skills, a self-starter and think "outside the box" type of person. The ideal candidate will have a minimum 2-3 years of sales/customer service experience, preferably in a luxury hotel, spa or gym environment. This opportunity is a great...