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Lead Guest Advisor

3 months ago

Cumming, United States Spavia Day Spa Full time
Job DescriptionJob DescriptionSpavia Spavia At The Collection is seeking a Lead Guest Advisor / Spa Coordinator to join our team We are an independently owned and operated luxury day spa located in Cumming, GA.

Spavia guests enjoy luxurious spa amenities along with a full variety of award-winning treatments. We provide a full variety of massage, skin care, spray tanning, full body waxing, mineral makeup, body wraps/scrubs, and now offering eyelash extensions We strive to provide an exceptional experience for every guest, every visit. We couldn’t complete any of this without a strong, passionate, capable team.

As a Lead Guest Advisor / Spa Coordinator, you are the face of our spa. Our Lead Guest Advisor / Spa Coordinators portray a polished and professional demeanor at all times. Lead Guest Advisor / Spa Coordinator are friendly, courteous, and go above and beyond so each guest feels as if they’re a guest in our home. We pride ourselves in hiring quality professionals who advocate the true meaning of an exceptional guest experience and build a long-lasting rapport for guests to return again and again.

Why join the Spavia family
  • Advancement opportunities in leadership with the fastest-growing spa franchise in the country. Our atmosphere is well suited for your personal growth and development
  • Competitive commission / bonus payout structure / employee benefits
  • We are family: giving, respectful, team atmosphere, and fun‬‬‬‬‬‬ 
ResponsibilitiesLead Guest Advisor / Spa Coordinator Responsibilities:
  • Team Management: Manage the team schedule for requests and maximizing weekly schedules.
  • Training: Provide ongoing training, monitor performance, and guest reviews.  Coach and mentor team members in providing an exceptional guest experience.
  • Sales and Reporting: Drive goals and sales quotas within retail, gift cards and membership sales.
  • Leadership: Motivate and drive the team to provide a 5-star exceptional experience through treatments and product offerings.
  • Cleanliness: Responsible to ensure retail shelves, treatment rooms, and storage areas are always clean, tidy, and stocked.
  • Training: Assist in the training of new guest advisors, on-boarding, orientation, and modality training.  Ensuring Spavia Brand Standards are adhered to.
  • Inventory: Responsible for monitoring retail product inventory, and supplies.
  • Community relations: Maintain relationships with local companies, manage donations, assist in VIP parties, and fun in-house events.
  • Customer Service: Manage and record guest communications for customer services, and monitor point of sale system for guest transactions.
Required SkillsLead Guest Advisor / Spa Coordinator Requirements:
  • Sales experience highly preferred
  • Previous experience leading a team
  • Minimum high school diploma.
  • Self-motivated
  • Reliable, punctual, passionate and goal-driven
  • Professional, team player
  • Drug/alcohol-free
  • Articulate speaker with an ability to multitask
  • Combined education and previous customer service / administrative and retail experience is strongly desired
Job Type: Full-Time position available. Flexibility is a plus. One weekend off per month.
Starting rate: $18/hr