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Bilingual - Dispatcher

4 months ago

Fort Myers, United States Southwest Waste Services Full time
Job DescriptionJob Description

At Southwest Waste Services - We are a People First organization, with a mission of putting our customers at the center of everything we do.

Currently looking to add to our TEAM a Spanish/English Bilingual Dispatcher who communicates back and forth with SW Drivers to assist with problem resolution while on route for residential, commercial and roll-off lines of business. Interacts with Customers, Sales, Operational Staff, SW Customer Service Agents, Mechanics. Uses Software to manage same ticket routing as well as preparing routes for the next day. 

What's in it for me? Competitive wages, Medical, Dental, Vision, 401K, Vacation, PTO, working alongside a great TEAM.

Skills and Qualifications

Previous Dispatching experience

Proficient with Microsoft Office programs (Outlook, Word)

Ability to multi-task and quickly navigate multiple programs and systems in a fast-paced work environment

Must be able to communicate professionally and effectively via email, telephone and 2-way radio with excellent organizational skills

*This job involves primarily sedentary work, requiring sitting most of the time with some standing/walking. The work may involve lifting up to 20 pounds at times.

Expectations

Dispatches drivers to call as calls are received – using information on customer’s needs, drivers location and loads, and daily factors to balance cost and customer satisfaction

Collaborates closely with Job Sites and Service Departments to optimize routes based on Customer Needs

Determines the daily driver staffing need to provide the best mix of responsiveness and productivity

Manages and assigns routes and service tickets to drivers

Initiates communication to customers while drivers are on location/on-site, to resolve pick-ups or any other issues delaying the service

Resolves and Troubleshoots potential delivery or pick-up issues to prevent delays

Ensures same-day service on missed pick-ups by managing the routes and tracking driver movement in the field

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