Customer Success Support Analyst
2 weeks ago
Sharetec is looking for a Customer Success Support Analyst to join our team
At Sharetec, we believe in the talent of our workforce. We have the opportunity to make millions of peoples' lives easier by developing innovative solutions for credit unions and their members to utilize on a daily basis. Not only do our customers rely on us to deliver powerful technology, but they also count on us to be a caring partner in their business.
As a Customer Success Support Analyst, you will utilize excellent problem solving, communication, and interpersonal skills, along with patience, a customer-friendly attitude and the ability to work in a team environment. This role exists to provide outstanding, first-in-class support to clients.
This is a full-time, exempt, hybrid-remote position that can be located at one of our office sites in Ft. Wayne, IN; Waco, TX; or Canfield, OH. For the right candidate, fully remote work is also an option. We can only consider remote employees who reside in one of the states listed below. The starting salary for this position is $45,000.
Who will love this job:
- Someone who enjoys working collaboratively with internal teams to provide first in-class service to external customers
- Someone who is detail oriented, precise, with consistent work output, and exercises tireless patience
- Someone who finds satisfaction in solving problems and helping others
- Someone who is passionate about providing customer service in the banking and financial services industry
- Someone who thrives in a call center environment
- Someone who likes to provide technical assistance and advice to end-users by performing a diagnosis
- Someone who can communicate technical solutions in a user-friendly, clear, and professional manner
As a Customer Success Support Analyst, you will:
- Use a technical and analytical approach to deliver service and support to end users via remote connections;
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
- Gather customer’s information and determine the issue by evaluating and analyzing the symptoms;
- Diagnose and resolve technical software issues;
- Research required information using available resources;
- Identify and escalate priority issues per client specifications;
- Accurately process and document case transactions using a designated tracking software;
- Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business;
- Organize ideas and communicate oral messages appropriate to listeners and situations;
- Follow up and make scheduled callbacks to customers where necessary;
- Stay current with system information, changes and updates.
- Participates in after-hours on-call rotation
- Perform other duties as assigned by Tier II Support Analyst or Support Manager.
You should have:
- High school diploma or equivalent required; Associates or higher in Business or Computer Science preferred.
- 2+ years direct customer service in the financial services industry. This should include, but is not limited to credit union or banking operations as a teller, loan officer, ACH processor, etc. OR 2+ years in a support call center environment.
- Ability to communicate clearly via verbal, written or typed media through a provided telephone and computer.
- Some technical knowledge is a plus; however, a willingness to learn is necessary.
- Ability to maintain effectiveness when experiencing major changes in work tasks or work environment; adjusting effectively to work within new work structures, processes, requirements, or cultures
- Ability to deal effectively with others in antagonistic situations, using appropriate interpersonal styles and methods to reduce tension or conflict, working cooperatively with others to set goals, resolve problems, and make decisions that enhance effectiveness
- Willingness to establish proper courses of action to ensure that work is completed efficiently and on time/within proper time limits
- High standards of performance for self; assuming responsibility and accountability for successfully completing assignments
REMOTE CANDIDATES: This position is open to candidates residing in the following states: Arizona, Colorado, Florida, Iowa, Illinois, Indiana, Maryland, Maine, Michigan, Minnesota, Mississippi, Montana, North Carolina, New Hampshire, New Mexico, New York, North Dakota, Ohio, Oklahoma, Oregon, South Carolina, Tennessee, Texas, Utah, Washington, West Virginia, Wisconsin
Please note that applications from candidates outside of these states will not be considered for this remote position.
Why Sharetec:
Acquired by Evergreen Services group in late 2020, Sharetec is now marching towards rapid growth and expansion into new markets. We are a team of highly focused and dedicated individuals who stop at nothing to achieve success no matter how great or small the challenge; we are also a unique bunch of people that love to work and play together. We do our best to make fun a basic part of every day.
Sharetec offers a robust benefits package, including competitive salaries, medical, dental, vision, life and disability coverage, Paid Time Off (PTO), paid holidays - including your birthday off, $1,000 employee referral program, 401(k) and 401(k) matching. We like to put the fun in the funds with department and company outings like paid food trucks, baseball games, bowling, and riverboat cruises.
Sharetec is an equal opportunity employer.
Requirements:-
Customer Success Support Analyst
1 week ago
Fort Wayne, United States ShareTec Full timeJob DescriptionJob DescriptionDescription:Sharetec is looking for a Customer Success Support Analyst to join our team!At Sharetec, we believe in the talent of our workforce. We have the opportunity to make millions of peoples' lives easier by developing innovative solutions for credit unions and their members to utilize on a daily basis. Not only do our...
-
Customer Success Support Analyst
1 week ago
Fort Wayne, United States ShareTec Full timeJob DescriptionJob DescriptionDescription:Sharetec is looking for a Customer Success Support Analyst to join our team!At Sharetec, we believe in the talent of our workforce. We have the opportunity to make millions of peoples' lives easier by developing innovative solutions for credit unions and their members to utilize on a daily basis. Not only do our...
-
Customer Success Support Analyst
2 weeks ago
Fort Wayne, United States Sharetec Full timeJob DescriptionJob DescriptionDescription:Sharetec is looking for a Customer Success Support Analyst to join our team!At Sharetec, we believe in the talent of our workforce. We have the opportunity to make millions of peoples' lives easier by developing innovative solutions for credit unions and their members to utilize on a daily basis. Not only do our...
-
Customer Support
6 days ago
Fort Collins, United States The Food Corridor Full timeThe Food Corridor is inviting enthusiastic, A-team players to apply for our fully remote role: Customer Support & Success Specialist. Looking for a role in the food tech industry that's out of the ordinary? The Food Corridor (TFC) is on a mission to enable efficiency, growth, and innovation in local food by connecting kitchen owners with food businesses in...
-
Customer Support
6 days ago
Fort Collins, United States The Food Corridor Full timeJob DescriptionJob DescriptionThe Food Corridor is inviting enthusiastic, A-team players to apply for our fully remote role: Customer Support & Success Specialist.Looking for a role in the food tech industry that's out of the ordinary? The Food Corridor (TFC) is on a mission to enable efficiency, growth, and innovation in local food by connecting kitchen...
-
Customer Service Analyst
3 weeks ago
Fort Wayne, United States Sparibis Full timeTitle:Customer Service AnalystLocation:Fort Wayne, IN**Location:** Must be onsite in Fort Wayne, IN (Remote during COVID) **Years Experience:** 3 Years + **Education:** Bachelors Degree or equivalent preferred. An associate degree or significant relevant experience is required. **Hours:** 8:00am to 5:00pm **Key Skills:** * Experience in the...
-
Customer Support Operations Analyst
5 days ago
Fort Worth, United States RingCentral, Inc Full timeThis role is hybrid, reporting into an office 3-4x a week. Say hello to opportunities. It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR)...
-
Customer Success Lead
7 days ago
Fort Lauderdale, United States CentralReach Full timeCentralReach is the #1 provider of SaaS software solutions for autism and IDD care. Trusted by more than 150,000 users, we enable therapy providers, educators, and employers to scale the way they deliver Applied Behavior Analysis and related therapies with innovative technology, market-leading industry expertise, and world-class customer satisfaction. A...
-
Enterprise Customer Success Manager, NAM
2 weeks ago
Fort Wayne, United States Liven Pty Full timeEnterprise Customer Success Manager, NAM About Unily Unily is the leading employee experience platform used by enterprises to improve communication, collaboration, and productivity. Enterprises rely on Unily’s SaaS platform to transform employee engagement with AI-powered employee experience technology. Founded in 2005 as an intranet consultancy, we...
-
Senior Program Support Analyst
2 weeks ago
Fort Belvoir, United States D&G Support Services, LLC Full timeSenior Program Support Analyst Job ID# 40941Job Description Summary: The Senior Program Support Analyst is a member of a dynamic and multi-functional team within DLA- ARTET that provides program support to the logistics Technology Resource Group.*This role is restricted to U.S. person(s) (ie., U.S. citizens, permanent residents and other protected...
-
Sales Support Analyst
4 days ago
Wayne, United States ICONMA Full timeOur Financial Client is looking for Sales Support Analyst in Wayne, PA who will be responsible for supporting internal and external sales representatives and partners in achieving sales goals by building and maintaining relationships with internal and external customers Responsibilities Preparing and processing lease transactions; and communicating with...
-
Desktop Support Analyst
2 days ago
Fort, United States NTT DATA Full timeReq ID: 282795 NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Desktop Support Analyst to join our team in fort washington, Pennsylvania (US-PA), United States (US). NTT DATA...
-
Customer Success Manager
3 weeks ago
Fort Lauderdale, United States iPipeline Full timeiPipeline is building out a Customer Success team with a mission of focusing on customer adoption, retention, advocacy, and expansion across our customer base. Our customers include Insurance Carriers, Financial Institutions, and BGA/IMO’s. Our team strives to understand our customers deeply so that we can best advocate for them internally as well as work...
-
Customer Success Specialist
6 days ago
Fort Lauderdale, United States Informa Connect of Informa PLC Full timeInforma Markets, a division within Informa, creates global platforms for industries. We organise over 500 large-scale branded and transaction-oriented events in 14 specialist markets. These are typically not-to-be-missed annual events where buyers and sellers build relationships, see and show products and do business. We also provide year-round online...
-
Customer Success Specialist
4 days ago
Fort Lauderdale, United States Informa Group Plc. Full timeCompany Description Informa Markets, a division within Informa, creates global platforms for industries. We organise over 500 large-scale branded and transaction-oriented events in 14 specialist markets. These are typically not-to-be-missed annual events where buyers and sellers build relationships, see and show products and do business. We also provide...
-
Customer Success Specialist
6 days ago
Fort Lauderdale, United States Informa Group Plc. Full timeCompany Description Informa Markets, a division within Informa, creates global platforms for industries. We organise over 500 large-scale branded and transaction-oriented events in 14 specialist markets. These are typically not-to-be-missed annual events where buyers and sellers build relationships, see and show products and do business. We also provide...
-
Customer Success Specialist
6 days ago
Fort Lauderdale, United States Informa Markets Full timeInforma Markets, a division within Informa, creates global platforms for industries. We organise over 500 large-scale branded and transaction-oriented events in 14 specialist markets. These are typically not-to-be-missed annual events where buyers and sellers build relationships, see and show products and do business.We also provide year-round online...
-
Customer Success Specialist
3 days ago
Fort Lauderdale, United States Informa Markets Full timeInforma Markets, a division within Informa, creates global platforms for industries. We organise over 500 large-scale branded and transaction-oriented events in 14 specialist markets. These are typically not-to-be-missed annual events where buyers and sellers build relationships, see and show products and do business.We also provide year-round online...
-
Tax Analyst
4 days ago
Fort Wayne, United States Creative Financial Staffing Full timeJoin our client's Team as a Tax Analyst Position Overview: As a Tax Analyst, you will play a pivotal role in ensuring our client's financial compliance and strategic tax planning. Your expertise will drive accurate reporting, compliance with regulatory standards, and optimization of tax strategies. Tax Analyst Responsibilities: Compilation of State &...
-
Customer Success Manager
6 days ago
Fort Myers, Florida, United States Fortive Full timeWe are looking for a skilled professional who will ensure their customer's success with Fluke Reliability System's (FRS) eMaint computerized maintenance management software (CMMS) product offering. Our products and services are successful in part because they are very effective but also because of our commitment to providing an exceptional customer...