Studio Manager
4 weeks ago
Holiday Magic Studios is currently seeking creative, high-energy, and fun people with strong leadership and customer service skills
Company Background:
Holiday Magic Studios Inc. is a full-service seasonal photography provider with its headquarters in Fresno, CA. In operation for nearly 20 years, we’ve operated studios at some of the most well-known and prestigious lifestyle centers in California. Our mission at Holiday Magic Studios is to provide a premium quality, highly immersive experience for each guest.
Position Summary:
As the Studio Operations Manager, your primary responsibility will be overseeing the efficient and smooth operation of the studio. Your duties encompass opening and closing the studio during scheduled shifts and maintaining an on-time operating schedule. A key aspect of the role involves ensuring that customers have an exceptional experience and resolving any customer complaints that may arise. You will manage a team comprised of a Santa, a Photographer, a Studio Assistant, and a Check-In Podium Assistant. Comprehensive training on the standard operating procedures (SOPs) for each position will be provided, and you'll be expected to perform tasks associated with each role as needed. You will report to the Regional Operations Manager and may be occasionally tasked with assisting the executive team in basic administrative or maintenance duties.
Duties & Responsibilities:
- Open the studio at the start of each scheduled shift to ensure readiness for operation.
- Maintain a clean and tidy studio environment at all times.
- Monitor team members to ensure they clock in and out on time and comply with the dress code.
- Manage team members' breaks to ensure they are taken in a timely manner.
- Troubleshoot basic audio, video, or computer issues as they arise, seeking corporate assistance when necessary.
- Uphold or exceed the studio's quality standards during all operations.
- Keep the studio operating on time to prevent delays in the schedule.
- Engage with families as they exit the studio, asking about their experience, addressing questions, and encouraging positive Google reviews.
- Professionally and cheerfully handle customer questions and concerns as they arise.
- Promptly report any operational or customer satisfaction issues to the Regional Operations Manager.
- Assist the executive team with basic administrative or maintenance tasks as needed.
Qualifications & Requirements:
- Must be at least 18 years of age.
- Must hold a high school diploma or equivalent.
- Four-year degree is preferred, but not required.
- Strong leadership skills with experience in team management.
- Previous management or leadership training is highly encouraged.
- Exceptional interpersonal and communication skills.
- Proficiency in Spanish is considered an advantage.
- Basic understanding of audio, video, and computer systems for troubleshooting purposes.
- Strong organizational skills to manage scheduling and daily operations.
- Ability to act promptly and professionally in resolving customer complaints.
- Proficiency in basic administrative tasks and familiarity with office software.
- Commitment to attending in-person training sessions.
- Commitment to upholding company quality standards.
- Must maintain reliable transportation.
- Ability to stand for extended periods and perform light physical tasks.
- Must pass required screenings, including a criminal background check, national sex offender search, and drug screening.
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