Floating Assistant Branch Manager
2 weeks ago
Overview:
Assists in the daily sales and service operations of the assigned branch. Floating Assistant Branch manager can perform all operational, sales and service activities in the branch with minimal supervision. Floating Assistant Branch Manager will coach junior employees as required in operational, compliance and sales functions and contribute to fostering and maintaining a positive customer centric culture in the branches. Capable of performing all customer service functions to properly service present and potential customers while substantially contributing to achievement of sales goals.
Primary Accountabilities / Responsibilities:- Provide exemplary customer service.
- Significantly contribute to goal achievement through sales, referrals and retention of account relationships and excellent customer service
- Assure adherence to established policies, procedures, and work ethics.
- Travel to multiple branch locations based on Retail staffing needs.
- Open and close branch as needed.
- Accurately process all daily branch work in an efficient manner
- Ensure vault is maintained in a proper and accurate manner.
- Work at desk or teller line depending based on the need of the branch.
- Accurately process various customer service transactions; savings accounts, checking accounts, CD’s, process all IRA requests.
- Accurately take Home Equity Loans/Lines of Credit applications and facilitate home equity closings. Must have NMLS # in good standing.
- Assume management of branch in the absence of the branch manager
- Travel to multiple branch locations based on Retail coverage needs.
- Pre-Requisites
- Successful completion of CSR III requirements or equivalent work experience (4- 5 years in a banking customer service/sales role).
- Acceptable performance with CSR III transactions, variances, attendance/punctuality.
- General computer skills
- Organization
- Accurate cash handling/balancing
- Requirement to keep customer and Bank proprietary information confidential.
- Customer Focus
- Results Oriented
- Adaptability
- Collaboration
- Communication
- Composure
- Innovation
- Self-Development
Work Environment/Physical Demands/Condition Requirements:
Busy office environment, with moderate noise: computers, printers, phones, and light traffic.
Must be able to focus and not be easily distracted. Must be able to sit for at least 70% of the
workday. Some movement is required to retrieve files, etc. Must be able to see computer
screen and read documents. Ability to lift 10 lbs. Must be able to travel, have reliable transportation, and valid driver’s license.
General office equipment: Computer, Telephone, Mobile devices, Scanner
Information SecurityResponsible for actively protecting the confidentiality of customer information and computer systems used in the bank by:
- Remaining alert to and reporting malicious or suspected malicious email.
- Participating in training opportunities to ensure continued protection of customer data.
- Provide feedback where possible to help improve the Bank’s security culture.
- Responsible for maintaining confidentiality of all sensitive information.
Torrington Savings Bank is an equal opportunity employer and offers equal opportunity to all applicants for all positions without regard to race, color, religion, national origin, age, disability, and veteran status.
Applicants requiring reasonable accommodation in the application process should notify Human Resources.
Torrington Savings Bank is a drug free workplace.
Torrington Savings Bank participates in e-Verify
EOE/AA/M/F/D/V
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