Preferred Communities-Intensive Case Manager

Employee:Position: Preferred Communities-Intensive Case Manager (PC-ICM)

Department: Resettlement Program

Category: Non-exempt

Pay rate: $25 per hour

Location: Main Street Office, Lewiston ME

Job status: Full Time(8:00-5:00pm) Some evenings or weekends based on client availability.

Job Summary:

The Preferred Communities (PC) Intensive Case Manager (ICM) works closely with Direct Supervisor and other team members of the resettlement staff to achieve the successful resettlement and integration of especially vulnerable refugee groups and other ORR-eligible client populations. The PC-ICM assesses client needs, creates a Self Sufficiency Plan in collaboration with the client to address barriers to the individual’s successful integration into their new community; and takes active steps in supporting the achievement of the established goals within one to four years. Case Management services can include referrals and other community linkages; support to community partners in providing services that meet clients’ needs; and educating clients on how to navigate the complicated systems they often interact with. A flexible, hybrid work schedule is available once trained and working independently on the job. This position carries a travel component as the PC-ICM serves clients within a 100 mile radius of the MEIRS offices in Lewiston Maine, travel in PC-ICM’s personal vehicle is required.

Primary Responsibilities:

• Provide case management services in accordance to the Preferred Communities Program Plan, including:
  • Complete initial assessment within 7 days of client enrollment
  • Complete interim assessment every 90 days
  • Complete closing assessment and submit within 14 days of case closure date
• Record external referrals in agency client database system
• Develop self-sufficiency service plans in conjunction with client
• Meet with clients on caseload at least once every 30 days (but more often as appropriate for clients with exceptional needs) for at least 6-12 months or until self-sufficiency is reached
• Maintain a caseload of at least fifteen (15) clients and provide services to meet their needs including, but not limited to, medical, mental health, housing, and other areas of support.
• Maintain clients' paper and digital case file by creating and reviewing case notes, completing assessments, and logging case events and progress on goals.
• Ensure case files, both paper and electronic, are kept up to date with the required documentation as set forth in the Cooperative Agreement and program guidelines.
• Complete case notes for all client interactions and ensure information is entered into the program database in a timely manner per documentation policy procedures.
• Collaborate with staff members from other departments as well as community providers to support the transition to self-sufficiency.
• Work closely with community partners as well as establish new partnerships and linkages in the community to ensure clients are connected with all services needed to achieve self-sufficiency goals.
• Work collaboratively with PC clients to support goal-setting, skill-building, self-advocacy, problem-solving, navigating community resources, and creating support networks that sustain and maintain clients’ self-sufficiency goals.
• Attend agency and department meetings.
• Connect clients to community resources to help address needs and benefit their daily living (i.e. food pantries, thrift stores, faith communities)
• Maintain communication and cultural understanding with clients, between clients and partners, the Agency, and the community.
• Work collaboratively with student interns and volunteers.
• Assist with preparation of program reports.
• Collaborate with Refugee Resettlement Services staff as needed to ensure that clients are receiving the services they need to achieve their goals.
• Travel up to 100 miles from MEIRS office to meet clients, use of personal vehicle required
• Other duties as assigned

Minimum Qualifications and Skills Requirements:

• Bachelor degree in social work or related field preferred but not required
• At least one year of experience working in a social services or health-related field, providing direct services as a caseworker, social worker, care manager, etc.
• Demonstrated ability to conduct client assessments, develop service plans, implement interventions, and evaluate service effectiveness
• Knowledge of local health care system and community resources
• Experience with refugee/immigrant/new Mainer populations preferred
• Demonstrated ability to successfully resolve challenging problems through use of critical thinking skills in collaboration with clients, colleagues, and partners
• Ability to accurately and clearly document work through written case notes
• Cultural humility and sensitivity to the wide range of cultural, ethnic, linguistic, religious or other backgrounds of clients, colleagues and partners
• Strong oral and written communication skills
• Excellent interpersonal and active listening skills
• Ability to communicate with empathy and respect with clients, colleagues and partners
• Ability to adapt to diverse and challenging scenarios involving clients, partners, staff, and service providers
• Ability to work independently as well as to coordinate and communicate effectively in a team-based work environment
• Time management skills
• Research skills to build up local resources
• Ability to manage stress and respond professionally to partners, co-workers and respectfully to clients
• Basic computer literacy skills, and experience or willingness to learn databases and advanced computer literacy knowledge
• Ability to maintain strict confidentiality of client information
• Valid driver’s license and access to insured vehicle
• Availability and willingness to work some evening and weekend hours as needed
  
  

Preferred Qualifications and Skills:

• At least two years’ experience providing case management services
• Experience working in refugee resettlement or with refugee/immigrant populations
• Proficiency in a foreign language native to refugee populations, such as Spanish, Portuguese, Ukrainian, French, Lingala, Kinyarwanda, Arabic, Pashto/Dari
  
  

Benefits
Health Insurance, Dental Insurance, Vision Insurance, STD, LTD, PTO, Paid trainings, Weekly Pay, Flexible hours, Competitive pay with opportunities to increase

Working Environment: The usual and customary methods of performing the job's functions require the following physical demands: significant lifting, carrying, pushing, and/or pulling; some balancing; significant stooping, kneeling, crouching, and/or crawling.  Generally, the job requires 34% sitting, 33% walking, and 33% standing. The job is performed under minimal temperature variations and in a clean atmosphere.

Equal Opportunity Employer:
MEIRS is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. MEIRS  is committed to building a diverse organization and a climate of inclusivity.

All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills aptitudes and abilities to perform each duty proficiently.  Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills or abilities.

I have read the above job description and agree to perform the responsibilities as described above. I understand that this job description is intended to describe the general nature and level of work performed. It is not intended to serve as an exhaustive list of all duties, skills and responsibilities required of personnel as classified.

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