Shop Sales Associate

3 weeks ago

New York, United States Lower East Side Tenement Museum Full time
Job DescriptionJob Description

Part -time, Non-exempt, Union Position, Pay Rate: $21:00/hour

The Shop Associate will become well-versed in all museum programs, tours, and events as well as shop merchandise; both books and gifts. Spending the majority of his/her time on the sales floor, he/she/they will prioritize a visitor-first focus by actively engaging customers in the shop. He/she/they will operate Retail Pro, this includes ringing up shop sales and performing inventory counts.

Responsibilities:

  • Daily Tasks: Open and/or close the shop, process Retail Pro purchases and returns, handle cash according to established procedures.
  • Become familiar with Merchandise: Take an active role in becoming knowledgeable in both the book and gift merchandise by being curious about the inventory.
  • Selling Merchandise: Become confident in hand selling merchandise off of the sales floor. Engage customers in order to make book and gift recommendations.
  • Answering phone requests about inventory in the shop. Fulfilling web orders when necessary.
  • Maintaining Sales Floor: Work with buyers to maintain the sales floor by straightening, organizing, cleaning, and restocking merchandise throughout the day and at end of shift. Have a strong sense of shop identity and editorial statement; able to place merchandise to support the themes and narratives present in the shop.
  • Assist in Inventory Management: Track sales of merchandise and take cycle counts throughout the year. Participate in the annual inventory.
  • Support the Visitor Services team: Act as a resource on product information as well as information about the Tenement Museum. Have broad understanding of museum programs and be able to sell tours and programs. Assist in managing floor traffic and direct visitors to Museum facilities.
  • Be knowledgeable of the neighborhood and be able to make recommendations to visitors on restaurants and attractions.
  • Exemplifying professional and ethical behaviors; follow all Tenement Museum policy and procedures

Job Qualifications:

  • An Interest/passion for reading and books, especially those related to New York History and immigration.
  • Excellent communication, interpersonal, and strong customer service skills required.
  • This is a physically demanding position requiring frequent lifting and carrying of cartons and books. It also demands standing much of the time. There are regular weekend hours as well as evenings and holidays as needed.

How to Apply:

Please submit the following required documents (1) a cover letter (2) a list of your three favorite stores to shop at and why; and (3) your resume via our career portal.

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