Customer Service Representative

2 weeks ago


Fargo, United States Premium Waters Full time
Job DescriptionJob Description

COME JOIN OUR TEAM

Premium Waters, Inc. is a rapidly growing water delivery and water services company. We are currently seeking a highly motivated, self-directed Full Time Customer Service Representative to join our team in Fargo, ND M-F Daytime Schedule Responsibilities include sales, service and billing support to all external & internal commercial and residential customers out of the Minneapolis/St. Cloud branches in an inbound call center setting.

Essential Job Duties:

  • Handle inbound sales, service and billing inquiries pertaining to water, coffee and filtration products and services. This is in an inbound call center setting and includes assisting walk-in customers and handling email/phone/fax and internal requests.
  • Troubleshoot water coolers, coffee brewers, POU filtration units for immediate repair or schedules service within a 24-hour time-frame utilizing resources provided.
  • Review and handle billing questions, disputes and collections status inquiries. This requires requesting payment and updating account records on customer accounts for proper internal account handling and progression.
  • Up-sells & cross-sells all available products on every opportunity which include all sales, service and billing calls.
  • Maintains a consistent and high level of world class customer service to all internal and external customers.
  • Maintains accurate order entry and documentation for all accounts handled.
  • Responds to customer complaints via phone, email or fax or properly refers customers to the appropriate source.
  • Monitors and communicates market trends and issues to the team & leadership.
  • Maintains communication with other departments, i.e. billing/collections, RSR’s and managers, to apprise them of activity and to remain aware of factors affecting orders.
  • Maintains files or folders and remains aware of pertinent updated information related to 5-gallon coolers, P.O.U. Coffee Equipment, PET products, quality issues, and the competition, to have available for customer inquiries.

Skill Requirements:

  • High School or GED, plus 2 years related experience
  • Excellent oral/written communication skills
  • Ability to multi-task and strong attention to detail
  • Microsoft Office Proficiency
  • Very adaptable – responds effectively to changes in situation or information

Premium Waters, Inc. is an Equal Employment Employer



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