Guest Sales Specialist

4 weeks ago

Waterloo, United States Tire Choice Auto Service Centers Full time
Job DescriptionJob DescriptionCompany Description

Monro Inc. is a leader in the automotive maintenance and repair services industry.  We are the country’s top company-owned automotive repair chain, and our success is driven by employing great people who commit every day to putting our guests first--selling them only what they need and making sure the work performed on their cars is done right the first time, every time.        

Founded in 1957 in Rochester, New York, we now have over 1,300 company-owned locations servicing over four million cars each year in the US in 28 eastern and mid-western states. Monro offers our guests a wide range of tire choices and repair services, such as exhaust, brake, suspension, alignment, ride control, tire, battery, electrical, air conditioning, and scheduled maintenance services under several leading brands.  We are a publicly traded company and a top performer on the NASDAQ both in our results and our return to our investors.    

Job Description

The Guest Care Specialist role is full time or part-time and is an hourly position based upon needs of the business. The Guest Care Specialist is a key holder for the store and serves as the manager on duty (MOD) in the absence of the Store Manager, or when demand requires it. The Guest Care Specialist is expected to provide a superior Guest Care experience and assisting in driving sales of automotive repair services and tires. This position is expected to contribute the growth of the business through strong sales presentations to our guest and product and service knowledge. Guest Care Specialists must be comfortable answering the phone, inviting guest into our store, and making guests feel welcome during their visit.  

    

Responsibilities:    

  • Successfully complete Monro's training program to enable Guest Care Specialist to execute the Monro selling process.   

  • First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and presenting needed services following the Monro selling process. Responsible for the organization and productivity of the service business through estimate and invoice transactions.   

  • Under the direction of management, assists in various aspects of customer care, work order completion and register assistance, facility maintenance, and outside purchase ordering.  

  • This position is a secondary key carrier responsible for basic and detailed opening and closing responsibilities.  

  • Follow all policies and procedures related to cash, credit, check, refund and return policies. Works with the management team to react to customer service issues, customer complaints, and/or business opportunities.  

  • Able to understand and effectively communicate all products and services Monro offers to customers.    

  • Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.  

  • Maintain an organized and neat customer waiting area.  

  • Other duties as assigned.  

  

Qualifications

  

Qualifications:  

  

  • High school diploma or equivalent required.  

  • Must possess a current valid driver’s license and have a satisfactory Motor Vehicle Report (MVR)  

  • One (1) year of sales experience needed.  

  • Strong verbal communication skills, able to accurately write sales work orders and effectively explain services to customers.  

  • Strong problem-solving skills.  

  • Ability to work, Days, Evenings, Weekends, Holidays  

  

  

Profile Summary:  

  • Possess a strong focus on providing excellent customer service.  

  • Must be able to communicate clearly and professionally, both verbally and in writing.  

  • Must be able to develop a good understanding of the products or services being offered to guests.  

  • Possess basic sales skills.  

  • Must be able to think critically and find effective solutions to address customer concerns or resolve issues.  

  • Able to effectively manage time and can handle multiple priorities or various tasks at one time.  

  • Able to collaborate with others, work well with teammates, provide support when needed.    

  

Work Environment & Physical Requirements:  

This job operates in an automotive shop environment.  The job will have exposure to a moderate noise level, adverse weather conditions, chemicals, odors, dirt, and dust. General Service Technicians must be able to complete the following but not limited to:  

  

  • Must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without assistance.  

  • Frequent standing and walking for long periods of time.  

  • Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.  

  • Climb up and down ladders to retrieve and stock merchandise.  

  • Communicate effectively in person, by telephone, or by using telecommunications equipment.  

  • Enter and locate information on computer.  

  • Safely operates a motor vehicle.  



Additional Information

Benefits:   

  • Paid vacation and holidays for Full Time teammates   

  • 401k   

  • Healthcare, Vision, and Dental for Full time teammates   

  • Career Advancement Opportunities  

  

 

Your next Destination

Growth Opportunity:

At Monro we’re committed to helping our teammates grow their career through the combination of coursework, demonstrating leadership skills and open opportunities. Our teammates receive on-the-job training, company sponsored certifications, as well as course curriculum in Monro University that empowers them to advance to the next level of their careers.

Monro, Inc. is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

  • Sales Outreach Specialist

    1 week ago

    Waterloo, Iowa, United States shortstravel Full time

    Job DescriptionDescription:Short's Travel Management, a leading provider of NCAA Athletic travel for collegiate athletics, has a immediate opening for a Sales Outreach Specialist with our Sales Development department. We are looking for an enthusiastic individual to generate leads for our Sales team. We have a great team culture where we genuinely enjoy who...

  • Sales Outreach Specialist

    4 weeks ago

    Waterloo, United States shortstravel.com Full time

    Description: Short's Travel Management, a leading provider of NCAA Athletic travel for collegiate athletics, has a immediate opening for a Sales Outreach Specialist with our Sales Development department. We are looking for an enthusiastic individual to generate leads for our Sales team. We have a great team culture where we genuinely enjoy who we work with....

  • Sales Outreach Specialist

    4 weeks ago

    Waterloo, United States shortstravel.com Full time

    Description: Short's Travel Management, a leading provider of NCAA Athletic travel for collegiate athletics, has a immediate opening for a Sales Outreach Specialist with our Sales Development department. We are looking for an enthusiastic individual to generate leads for our Sales team. We have a great team culture where we genuinely enjoy who we work with....

  • Sales Outreach Specialist

    3 weeks ago

    Waterloo, United States shortstravel.com Full time

    Description: Short's Travel Management, a leading provider of NCAA Athletic travel for collegiate athletics, has a immediate opening for a Sales Outreach Specialist with our Sales Development department. We are looking for an enthusiastic individual to generate leads for our Sales team. We have a great team culture where we genuinely enjoy who we work with....

  • Customer Support Specialist

    3 months ago

    Waterloo, United States POS Professional Office Services Full time

    Job DescriptionJob DescriptionProfessional Office Services, Inc (POS) is a national healthcare communications company headquartered in Waterloo, Iowa with production facilities throughout the country. Our products and services include print, digital communications, and healthcare communication technologies to help practices engage with patients....

  • Customer Support Specialist

    4 weeks ago

    Waterloo, United States POS Professional Office Services Full time

    Job DescriptionJob DescriptionProfessional Office Services, Inc (POS) is a national healthcare communications company headquartered in Waterloo, Iowa with production facilities throughout the country. Our products and services include print, digital communications, and healthcare communication technologies to help practices engage with patients....

  • Customer Support Specialist

    3 weeks ago

    Waterloo, United States POS Professional Office Services Full time

    Job DescriptionJob DescriptionProfessional Office Services, Inc (POS) is a national healthcare communications company headquartered in Waterloo, Iowa with production facilities throughout the country. Our products and services include print, digital communications, and healthcare communication technologies to help practices engage with patients....

  • Sales Associate

    2 weeks ago

    Waterloo, United States Yesway Full time

    Yesway is seeking Part-Time Sales Associates within our gas station and convenience store business. Yesway plans to assemble a portfolio of 400 to 600 gas stations in selected regions of the United States. We are looking for a candidate who has experience in the gas station and convenience store industry, is excited to join our team and is passionate about...

  • Customer Experience Specialist

    1 month ago

    Waterloo, United States Best Buy Full time

    **Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Full Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous employee...

  • Customer Experience Specialist

    5 days ago

    Waterloo, United States Best Buy Full time

    **Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Full Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous employee...

  • Marketing Specialist

    4 days ago

    Waterloo, United States TCWGlobal Full time

    Job DescriptionJob DescriptionMarketing SpecialistFully Remote!Payrate: $16/hrOpen to Talent throughout the United States!Weekly Pay and Benefits!Great opportunity to get your foot in the door with a leading company specializing in creating global visual content for customer around the globe! In this position, you would be responsible for aiding in the...

  • Automotive Store Manager

    4 weeks ago

    Waterloo, United States Tire Choice Auto Service Centers Full time

    Job DescriptionJob DescriptionCompany DescriptionMonro Inc. is a leader in the automotive maintenance and repair services industry.  We are the country’s top company-owned automotive repair chain, and our success is driven by employing great people who commit every day to putting our guests first--selling them only what they need and making sure the work...

  • Retail Customer Service Specialist

    3 days ago

    Waterloo, United States Sherwin-Williams Full time

    This is position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and...

  • Commercial Sales Manager

    1 month ago

    Waterloo, United States AutoZone Full time

    The Commercial Sales Manager is responsible for driving the commercial sales within their AutoZone location. The CSM develops and maintains positive relationships with commercial customers by managing the acquisition and delivery of products, providing ongoing customer service, and maintaining expert knowledge on parts and inventory. The CSM exceeds...

  • Party City Team Member

    1 month ago

    Waterloo, United States Party City Full time

    Location: Location: Party City Team Member (Sales Associate) in Waterloo, IA at Party City **Location:** **Experience:** Not Specified **Job Description** **COME JOIN THE PARTY** At PCHI, we create joy for our customers by making it easy to create unforgettable memories. We are C*ustomer Obsessed.* Our Team Members lead by example and possess the energy...

  • Party City Team Member

    4 weeks ago

    Waterloo, United States Party City Full time

    Location: Location: Party City Team Member (Sales Associate) in Waterloo, IA at Party City **Location:** **Experience:** Not Specified **Job Description** **COME JOIN THE PARTY** At PCHI, we create joy for our customers by making it easy to create unforgettable memories. We are C*ustomer Obsessed.* Our Team Members lead by example and possess the energy...

  • Direct Market Manager

    1 month ago

    Waterloo, United States ThinkTank LLC Full time

    Job DescriptionJob DescriptionThinkTank Telecom, LLC is actively seeking a motivated and entrepreneurial Direct Market Manager to lead our expansion efforts in Iowa - Waterloo. As the cornerstone of our mission to enhance connectivity, your role will focus on enrolling new customers into Lifeline and ACP services, managing inventory, and driving significant...

  • Direct Market Manager

    2 weeks ago

    Waterloo, United States ThinkTank Full time

    ThinkTank Telecom, LLC is actively seeking a motivated and entrepreneurial Direct Market Manager to lead our expansion efforts in Iowa - Waterloo. As the cornerstone of our mission to enhance connectivity, your role will focus on enrolling new customers into Lifeline and ACP services, managing inventory, and driving significant sales performance in your...

  • Direct Market Manager

    4 weeks ago

    Waterloo, United States ThinkTank LLC Full time

    Job DescriptionJob DescriptionThinkTank Telecom, LLC is actively seeking a motivated and entrepreneurial Direct Market Manager to lead our expansion efforts in Iowa - Waterloo. As the cornerstone of our mission to enhance connectivity, your role will focus on enrolling new customers into Lifeline and ACP services, managing inventory, and driving significant...

  • Concessions Attd, PT

    4 weeks ago

    Waterloo, United States The Marcus Corporation Full time

    Starting Pay: $10/hr. Variable Shifts; Part Time; Free Movies - Amazing Growth Opportunities - Crossroads - Concessions Attendant Broad Description of Duties: Under the direction of the theatre management team, the Concessions Attendant is responsible for providing support in the theatre and ensuring a very high level of guest satisfaction and cleanliness of...