Guest Service Specialist
2 weeks ago
Big Sky Vacation Rentals is currently seeking part-time staff members to be a part of our Guest Service Team.
Looking for professional team players that are working to build their career in the tourism industry. Experience helpful, but a strong work ethic and positive self-motivation required. Guest Service Specialist must be enjoy working with people and solving problems. It's a fun business and rewarding for the right person that loves challenges.
Hours include weekends. Our work environment is professional and friendly.
Apply today to start a rewarding career and make friends that will last a lifetime.
Job Duties Include, but are not limited to:
- Dispatching and scheduling work orders for the operations team.
- Answering incoming calls and assist with any questions and requests.
- Remote troubleshooting of the various mechanical systems within the home; i.e. fireplace functionality, Satellite TV, WIFI challenges.
- Professional level written and oral communication skills.
- Ability to prioritize your own work as well as for your fellow teammates.
- Assist guests with issues and complaints, with empathy and focus on guest satisfaction.
Experience:
Previous guest service and reservations experience preferred.
Excellent written and oral communication skills required.
Positive interpersonal skills required.
Excellent computer and typing skills are required.
Previous call-center experience helpful.
Excellent listening and comprehension skills required.
Qualifications and Requirements:
High School diploma or equivalent, plus one year front desk/guest service experience.
- Handling objects, products and computer equipment
- Use a keyboard to operate various property management and reservations systems, etc.
- Communication skills are utilized a significant amount of time when interacting with guests and employees.
- Reading and writing abilities are utilized often.
- Basic math skills are used frequently
- Problem solving, reasoning, motivating and training abilities are often used.
- Schedule will include weekends. Holidays may be required.
Our culture inspires our employees to be their best self. We strive to be a company that recognizes and rewards talent, respects individuality yet shares a common goal. A different type of work environment with great views, cool space and terrific perks. Will you join us?
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