Store Sales Manager

2 weeks ago

Austin, United States LaserAway Full time
Job DescriptionJob Description

Job Title: Store Sales Manager

Location: Austin, Texas

Department: Sales

Reports to: Regional Sales Director

Job Summary:

The Store Sales Manager is a seasoned business leader who can manage all day-to-day aspects of a LaserAway location to create a world-class patient experience.

Key Responsibilities:

  • Inspire teamwork and collaboration between remote sales teams and in-clinic teams while creating a cooperative, team-oriented atmosphere in the location to foster a strong culture aligned with LaserAway values.

  • Support patient care coordinators (PCCs) in their effort to drive in-clinic sales and drive in-clinic same store sales growth.

  • Contribute minimum $35K in individual sales/month.

  • Monitor and track CRM in location initiatives with key focus on driving return revenue (cross-sell/up-sell) and progress on “win-back” initiatives

  • Accountable for all KPI’s established for the clinic including sales goals, labor utilization and NPS scores

  • Monthly (or bi-weekly) KPI calls with management

  • Frequently review and audit patient schedules to keep the location busy, yet also ensure proper lunch and rest breaks for clinicians and PCC’s. Inspire teamwork, especially with PCC’s helping clinicians in between patients by turning over beds, etc.

  • Manage and coordinate labor staffing (clinicians and PCCs) to match expected patient booking demand within a location with an eye toward driving optimal labor and real estate utilization

  • Support Lead Clinicians and Clinicians in their effort to provide treatments on time and deliver the best treatments possible

  • Assist with medical inventory management including demand planning, receiving and accuracy checks with internal accounting systems and procurement of location supplies

  • Oversee the maintenance of the location including maintenance of aesthetic equipment working with the facilities and technology teams to remediate issues as they arise.

-Assist with interviewing clinic employees for both medical and sales positions, as required.

  • Contribute to the performance management of in-clinic employees as necessary.

  • Coordinate with Regional and recruiting teams to manage headcount and hiring planning

  • Work with Human Resources to manage employee relations.

  • Monitor transaction audits of sales staff and provide feedback, coaching, training or corrective action, as necessary to minimize transaction discrepancies.

  • Minimize lender disputes at the location by providing feedback, coaching, training or working with human resources to provide corrective action if necessary

  • Execute all LaserAway brand standards as set by the Brand Standard team including maintaining clean, attractive and welcoming facilities for all patients with all team members adhering to correct attire guidelines.

  • Closely monitor NPS trends and drive continuous improvement in the patient experience from beginning to end

  • Monitor reviews on social platforms (ie. Yelp, Google, Trust Pilot, etc.) and strive to maintain 4/4.5+ star ratings across platforms

  • Establish relationships with other businesses and organizations in the local area to highlight LaserAway as a key member of the community

  • Create a strong safety culture within the clinic, understanding our policies and procedures

  • Other duties as assigned

Qualifications:

  • Minimum of a High School Diploma or equivalent. Associates or Bachelor’s Degree preferred

  • Previous management experience and sales experience with a proven track record in achieving metrics and goals

  • Strong organizational and time management skills in a fast paced retail environment

  • Must have full availability to work all shifts of the clinic including days, nights, weekends and holidays.

  • High level of decision making skill

  • The ability to develop, implement and assess performance

  • Proficient in Microsoft Office

  • Strong customer service skills

Key Success Factors:

Ownership Mentality - Ability to assume ownership of a location to drive successful business and financial outcomes across the entire business

Proactive, Detail-Oriented Self-Starter – Willingness to think proactively and move with urgency to resolve issues as they arise

Professional Demeanor – Ensuring that locations are run professionally under brand standards and protocols with zero compromise for short-cuts

Leadership Ethos – Desire to want to lead people and facilitate outcomes in line with the objectives of the business

Well-Rounded Approach – Three-pronged ability to deliver financial outcomes, operational efficiency and world-class patient experience

Strong Intellectual Curiosity – Innate willingness ask questions and seek continuous improvement as the business grows and gets more diversified

Objective, Data-Driven Decision-Making – Focus on using data and objective feedback to make business decisions with less anecdotes

Positive Human and Management Qualities – Inherent willingness to listen and be compassionate with teams to create strong culture and unified goals

Physical Requirements:

Standing and sitting for long periods of time.

This is a full-time position with competitive compensation and benefits. The successful candidate will have the opportunity to work in a dynamic and challenging environment, leading the development and implementation of benefits programs and initiatives that support the strategic objectives of the organization.

This job description is not all inclusive. In addition, LaserAway reserves the right to amend this job description at any time. LaserAway is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

  • Assistant Store Sales Manager

    5 days ago

    Austin, United States Ace Mart Restaurant Supply Co Full time

    Job DescriptionJob DescriptionDescription:Title: Assistant Store Sales ManagerReports to: Store Sales ManagerClassification: Salary / ExemptAssistant Managers play an important role in supporting the Store Manager in the daily operations of the store. Associates in this role guide, direct and develop other team members to provide first-class customer service...

  • Store Clerk

    1 month ago

    Austin, United States THE CORNER STORE Full time

    **About us** The Cornerstore is a small business in Austin, TX. We are professional, agile and professional. Our work environment includes: - Indoor checking in with customers - Gas station with Inspection Station - Growth opportunities '''Duties''' - Provide excellent customer service and assist customers with their inquiries - Operate cash register and...

  • Sales Associate

    4 days ago

    Austin, United States The UPS Store Full time

    **Hospitality professionals - no more late night or early morning shifts! No more grease traps or dirty dishes! See what a work and life balanced career at The UPS Store could look like for you.** **We at Holy Ship LLC are looking for a friendly, team player who wants to call The UPS Stores their home! This team member will extravagantly serve our customers...

  • Sales Associate

    5 days ago

    Austin, United States The UPS Store Full time

    Job DescriptionJob DescriptionHospitality professionals - no more late night or early morning shifts!  No more grease traps or dirty dishes!  See what a work and life balanced career at The UPS Store could look like for you.We at Holy Ship LLC are looking for a friendly, team player who wants to call The UPS Stores their home! This team member will...

  • Sales Associate

    4 days ago

    Austin, United States The UPS Store Full time

    Hospitality professionals - no more late night or early morning shifts! No more grease traps or dirty dishes! See what work-life balance at The UPS Store could look like for you. We at Holy Ship LLC are looking for a friendly, team player who wants to call The UPS Stores their home! This team member will extravagantly serve our customers and team to create a...

  • Sales Associate

    4 days ago

    Austin, United States The UPS Store Full time

    Job Description Job Description Hospitality professionals - no more late night or early morning shifts! No more grease traps or dirty dishes! See what a work and life balanced career at The UPS Store could look like for you. We at Holy Ship LLC are looking for a friendly, team player who wants to call The UPS Stores their home! This team member will...

  • Sales Associate

    5 days ago

    Austin, United States The UPS Store Full time

    Job DescriptionJob DescriptionHospitality professionals - no more late night or early morning shifts!  No more grease traps or dirty dishes!  See what work-life balance at The UPS Store could look like for you.We at Holy Ship LLC are looking for a friendly, team player who wants to call The UPS Stores their home! This team member will extravagantly serve...

  • Sales Associate

    6 days ago

    Austin, United States The UPS Store Full time

    Hospitality professionals - no more late night or early morning shifts! No more grease traps or dirty dishes! See what work-life balance at The UPS Store could look like for you.We at Holy Ship LLC are looking for a friendly, team player who wants to call The UPS Stores their home! This team member will extravagantly serve our customers and team to create a...

  • Sales Associate

    6 days ago

    Austin, United States The UPS Store Full time

    Hospitality professionals - no more late night or early morning shifts! No more grease traps or dirty dishes! See what a work and life balanced career at The UPS Store could look like for you. We at Holy Ship LLC are looking for a friendly, team player who wants to call The UPS Stores their home! This team member will extravagantly serve our customers and...

  • Sales Associate

    5 days ago

    Austin, United States The UPS Store Full time

    Job DescriptionJob DescriptionHospitality professionals - no more late night or early morning shifts!  No more grease traps or dirty dishes!  See what a work and life balanced career at The UPS Store could look like for you.We at Holy Ship LLC are looking for a friendly, team player who wants to call The UPS Stores their home! This team member will...

  • Sales Associate

    4 days ago

    Austin, United States The UPS Store Full time

    Job DescriptionJob DescriptionHospitality professionals - no more late night or early morning shifts!  No more grease traps or dirty dishes!  See what a work and life balanced career at The UPS Store could look like for you.We at Holy Ship LLC are looking for a friendly, team player who wants to call The UPS Stores their home! This team member will...

  • Sales Associate

    5 days ago

    Austin, United States The UPS Store Full time

    Job DescriptionJob DescriptionHospitality professionals - no more late night or early morning shifts!  No more grease traps or dirty dishes!  See what a work and life balanced career at The UPS Store could look like for you.We at Holy Ship LLC are looking for a friendly, team player who wants to call The UPS Stores their home! This team member will...

  • Ups Store Sales Associate and Manager

    5 days ago

    Austin, United States Jotwani enterprise Full time

    Job Summary: **Essential Duties and Responsibilities**: - Recruit, Motivate, Train and Coach all center associates, focusing on excellent customer service and sales functions including cross and up-selling. - Develop and implement strategies to drive sales and achieve center targets. - Implement process improvements and standardization to increase sales,...

  • Store Sales Lead

    7 days ago

    Austin, United States Path Engineering Full time

    Role As a Retail Store Sales Lead (also known as Store Sales Supervisor, Retail Sales Manager), you'll be the driving force behind our customer retention. Your responsibilities will include assisting customers, training and overseeing employees, processing customer orders and payments, and managing inventory. You'll also play a key role in increasing store...

  • Store Sales Lead

    5 days ago

    Austin, United States Path Engineering Full time

    Job DescriptionJob DescriptionRoleAs a Retail Store Sales Lead (also known as Store Sales Supervisor, Retail Sales Manager), you'll be the driving force behind our customer retention. Your responsibilities will include assisting customers, training and overseeing employees, processing customer orders and payments, and managing inventory. You'll also...

  • Store Manager

    5 days ago

    Austin, United States LORIS GIFTS INC Full time

    Job DescriptionJob DescriptionDescription:The role of a Store Manager extends beyond just retail sales. At Lori’s you will provide a trusted place for joy and support when people need it most. You will provide products and services that nurture, inspire, and comfort. As a Store Manager in our gift shop, you will be responsible for providing excellent...

  • Outside Sales Executive

    7 days ago

    Austin, United States Sales Focus Full time

    Sales Focus Inc., the sales outsourcing pioneer, is looking to hire Full-time Outside Sales Executive on behalf of our client, Soundtrack Your Brand. The Outside Sales Representative generates new leads, meets with clients, and drives new business growth. Are you a people person who has great customer service skills? Would you like to be in control of your...

  • Store Manager

    1 month ago

    Austin, United States GNC Full time

    **GNC Store Manager Job Description** As a store manager, he or she overlooks the sales and profits of the store. He or she also implements evaluations and improvement strategies for the employee performance. He or she is also the ones managing the revenue of the store which includes handling cash, delivery of deposits to the bank, and deposit...

  • Store Manager

    24 hours ago

    Austin, United States GNC Full time

    **GNC Store Manager Job Description** As a store manager, he or she overlooks the sales and profits of the store. He or she also implements evaluations and improvement strategies for the employee performance. He or she is also the ones managing the revenue of the store which includes handling cash, delivery of deposits to the bank, and deposit...

  • Store Manager

    4 weeks ago

    Austin, United States GNC Full time

    **GNC Store Manager Job Description** As a store manager, he or she overlooks the sales and profits of the store. He or she also implements evaluations and improvement strategies for the employee performance. He or she is also the ones managing the revenue of the store which includes handling cash, delivery of deposits to the bank, and deposit...