Hotline Advocate

Find a rewarding job with The Spring of Tampa Bay We provide safe spaces and empowering services to survivors of domestic violence and their children.

Job Description:

Provides empowerment based, survivor-focused services via call, chat, and text

Principal duties/responsibilities:

• Responds to calls, texts, and chats on the 24 hour hotline from survivors with an immediate risk assessment in a trauma informed way.
• Provides a personalized safety plan on calls, texts, and chats.
• Provides trauma-informed crisis intervention on calls, texts, and chats.
• Provides domestic violence education, victims rights and criminal justice system education on calls, texts, and chat.
• Provides advocacy and referrals for survivors to agency programs and community partners.
• Maintains required documentation.
• Ensures services meet applicable qualifications standards and laws.
• Assess needs and provide appropriate resources on calls, texts, and chat.
• Performs statistical and administrative tasks as assigned.
• Provides injunction for protection assistance when needed.
• Collaborates with shelter service and other agency victim service programs to support participant needs.
• Ensures quality assurance in hotline reviews and overall documentation.
• Attends staff meetings. .

Occasional duties or projects which may be performed at irregular intervals:

• Performs other related duties as assigned.
• Attends trainings pertinent to the profession which includes annual mandatory trainings.

Accountability: Areas in which the position is accountable/responsible:

• Quality Control: Has high accountability for quality of service participants receive.
• Records: Accountable for ensuring records and documentation are accurate and current.
• Policies/Procedures: Responsible for reviewing and following all agency policies and procedures.

Supervision Responsibility:

• Not applicable.

Business-Related Contacts:

• External contacts: Has contact with law enforcement. Has contact with other agencies in the community and other DV centers to advocate for participants and coordinate services.

Educational and/or equivalence in experience requirements:

• Bachelor's degree in behavioral science preferred or two years of related social service experience.

Specialized or technical educational requirements:

• Must have knowledge of community resources.

Certification or licensing requirements:

• Valid Florida driver's license, acceptable Motor Vehicle Report, active driving insurance, and dependable transportation is required.
• Requires 24-hour FCADV Core Competency training and additional 6-hours (30-hours total) to qualify for privilege status.
• Requires on-going 16-hours of DV related training after the first year.
• Complete additional training as required.

Specialized equipment or machines used in the course of the duties of the position.

• Computer skills are required.

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• This position requires verbal communication on the telephone and on an individual basis. Position requires documenting case files and compiling reports.

Work Environment:

• The environment is typically in an office setting with moderate noise.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.